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BikeLink Gen5 eLocker Limited Product Warranty <br />Bicycle storage locker, electronic controller with software and latching mechanism (the <br />"Product"). <br />The following limited warranties provided by eLock Technologies LLC ("ELOCK") extend to the original <br />facility owner ("OWNER") of the Product and are assignable or transferable to a subsequent Owner. <br />1) Commencement. This Limited.Product Warranty commences upon OWNER acceptance of product <br />installation. <br />2) Electronics. ELOCK warrants that the locker controller, cables, latch assembly, and battery power <br />supply system including electronic components and battery holder will, under normal use, be free from <br />defects in materials and workmanship and will perform substantially in compliance with the product <br />documentation in the BikeLink Gen 5 eLocker Product Manual relating to the electronics for a period of <br />three (3) years from the date of Commencement. <br />3) Locker. ELOCK warrants that locker frame, door and roof of new lockers will, under normal use, be free <br />from defects in materials and workmanship and will perform substantially in compliance with the <br />product documentation in the Product Manual for a period of three (3) years from the date of <br />Commencement. <br />4) Locker Frame Exterior Finishes. ELOCK warrants that locker frame, electronics housings, roof and panel <br />materials will not deteriorate or corrode beyond normal weathering under normal use for a period of <br />three (3) years from the date of Commencement. Normal weathering for 304 stainless steel <br />components includes small rust deposits that form when ferrous dust impurities in the air adhere to the <br />surface. Normal weathering for galvanized components includes build-up of "white rust" deposits as <br />well as rust that forms along and remains limited to cut or punched edges. Normal weathering for the <br />FRP roof(s) includes a gradual reduction in glossiness and accumulation of oxidation. The roofs will <br />become less shiny and more mage over timeL Norma <br />Ii_the Jng may be subs antially decelerated by <br />adhering to care and cleaning recommendations in the BikeLink Gen5 eLocker Product Manual. <br />5) Remedies. ELOCK'S sole obligation for a breach of the warranties set forth in paragraphs 2 through 5 <br />above is, in. ELOCK'S sole discretion, either (a) a refund of the purchase price paid for the defective <br />component, excluding installation costs, or (b) repair or replacement with new or remanufactured <br />component. Any replacement component will be warranted against defects in materials or <br />workmanship for the remainder of the original warranty period or thirty (30) days, whichever is longer. <br />6) Warranty Procedures. If a defect arises during the limited warranty period, OWNER shall provide <br />written notification to ELOCK via certified mail and may also contact ELOCK via email at <br />support@elocktech.com or at the phone number at the top of this page. ELOCK will respond to service <br />inquiries between 10:00 a.m. and 5:00 p.m. Pacific Time, excluding weekends and holidays. ELOCK <br />represents and warrants that such response will not be unreasonably withheld or delayed. Service will <br />be via a mailed exchange of parts. <br />a) Field service may be provided at OWNER's request, however travel time and component <br />replacement labor billed on an hourly basis plus travel expenses, including parking, directly <br />associated with field service, are not covered in this limited warranty and must be requested in <br />advance by OWNER. <br />b) In lieu of mailed exchange of parts, ELOCK may, at its sole discretion, elect to perform on-site <br />service to replace a defective part and no charges for labor or travel expenses will be due to ELOCK. <br />c) In order to expedite a repair, ELOCK may choose to send a replacement component prior to <br />receiving an original defective part. ELOCK will ship the replacement component to OWNER at the <br />address provided by OWNER at ELOCK's expense. For Products shipped within the United States of <br />Page 1 of 3 <br />10_Elocker Standard Limited Product Warranty -3 Year 12.03.12 <br />