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• Ongoing web -based software maintenance <br />7.2. ON-CALL NETWORK AND WEB APPLICATION TECHNICIANS ELOCK shall provide specialized technical support <br />services as required to troubleshoot and resolve technical issues that may arise. <br />7.3. FACILITY OWNER WEB Page ELOCK shall provide password -protected OWNER's web page customized for OWNER's <br />locations with up-to-date location information, ability to search USER database, ability to generate access codes, geo- <br />coded cardholder location mapping, outreach materials, promotional program tools, access to rental transaction data, and <br />equipment documentation. ELOCK shall provide training to OWNER on use of system at time of initial installation. <br />7.4. LIMITATIONS ON USER DATABASE ACCESS BY OWNER. To help ensure the USER information privacy, OWNER <br />access to database may be limited to individual queries, USERS in vicinity of OWNER's facilities, and/or USERS who have <br />previously accessed OWNER's facilities. <br />7.5. USER SUPPORT REPORTING Problem reports prepared by ELOCK shall be available for review by OWNER upon request <br />on a case-by-case basis. USER queries and associated responses prepared by ELOCK shall be available for review by <br />OWNER upon request on a case-by-case basis. <br />7.6. SERVICE RECORDS Service records for any service performed by ELOCK shall be maintained by ELOCK. Service records <br />shall be available for review by OWNER upon request, on a case-by-case basis. <br />7.7. EXCLUSIONS <br />a) Testing, troubleshooting, upgrade, repair, or other services which require an on-site field technician; <br />b) Hardware upgrades; <br />c) Out -of -Warranty service or replacement for malfunctioning parts; <br />d) Repairs needed due to damage caused by conditions beyond ELOCK's control including but not limited to flooding, <br />earthquakes, or other acts of God. <br />7.8. PAYMENT Any'software license renewal fees agreed to in the original purchase contract are payable annually upon the <br />date of OWNER acceptance of product installation. If payment is not received within 60 days of the annual renewal date, <br />services described in section 8 may be suspended. <br />