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EXHIBIT A <br />SCOPE OF SERVICES FOR CITY OF SAN LEANDRO FUNDS <br />(September 15, 2016 — June 30, 2017) <br />MAJOR ACTIVITIES and PERFORMANCE MEASURES <br />CONSULTANT SHALL, FOR THE TERM OF THE CONTRACT commit staff to be at San Leandro City Hall for <br />two 4 -hour days each week. <br />Additionally, Consultant shall <br />Provide Tenant/Landlord Counseling Services: <br />1. Provide information and building community awareness with regard to housing rights and responsibilities to both <br />tenants and landlords residing in the City. Approximately 140 information and referral response. <br />2. Provide mediation and attempted conciliation of housing disputes. Priority will be given to eviction prevention. <br />Mediation or conciliation would not be provided for security deposits. Services will consist of both telephone calls <br />and/or face-to-face efforts on behalf of the disputing parties to resolve the dispute. Approximately 30 <br />mediations/conciliations. Of the 30,10 evictions will be prevented. <br />3. Respond to inquiries related to 3 -day eviction notices and other eviction -related issues (30 -day or 60 -day notices <br />terminating tenancies) within 24 -hours. <br />4. Respond to inquiries about other tenant/landlord issues (e.g. deposits, repairs, unlawful entry) within 24-48 hours. <br />5. Provide approximately 20 referrals to attorneys and small claims court, if the client wishes to pursue the case. <br />6. Provide Tenant/Landlord Community Education and Training: <br />a. Make one tenant/landlord presentation to City residents regarding tenant/landlord rights and responsibilities. <br />b. Distribute 500 flyers on tenant -landlord laws <br />c. Secure one annual television or radio spot to educate the public on education and counseling on housing <br />issues that ECHO Housing can provide. <br />d. Publish one press release/newspaper article to promote ECHO Housing's services. <br />e. Hold one annual Owner/Manager Training on tenant/landlord laws and specific illegal housing practices. <br />Administer the City's Rent Review Program, in accordance to the San Leandro Rent Review Ordinance: <br />1. Respond to inquiries by both tenants and landlords about the City's Rent Review Ordinance. Inquiries include <br />walk-ins, telephone, emails, and/or letters submitted to the City. <br />2. Process tenants' requests for rent review by in -taking their Rent Review Hearing Request applications, assessing <br />their eligibility, and reviewing for accuracy and completeness. <br />3. Contact landlords immediately (within 24 -hours) after tenants submit an application for a rent review: <br />a. To inform landlords about the San Leandro Rent Review Ordinance. <br />b. To notify landlords of their tenants' request for a rent review, including sending them the tenants' Rent Review <br />Hearing Request applications. <br />c. To instruct landlords to submit their required Rent Review Hearing Response forms to the City within 10 days <br />after contact and Aiscussion, as required by the Rent Review Ordinance. <br />4. Provide rent review mediation and/or conciliation between tenants and landlords, as_appropriate, to assist in <br />resolving rent increase disputes. <br />5. Send notification of Rent Review Hearing to tenants and landlords whose rent increase disputes are forwarded to <br />the Rent Review Board for review. <br />6. Attend all Rent Review Board hearings, if necessary. <br />Consulting Services Agreement between City of San Leandro and Last revised September 15, 2016 <br />ECHO Housing for Rental Housing Counseling—Exhibit A Page 1 of 1 <br />