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File Number: 16-582 <br />·Current Operational Statistics <br />·Adjustments to Service <br />·Service Standards <br />·Overview of City and Contractor Responsibilities <br />·Facility Location <br />·Customer Service <br />·Computer, Telephone System and Dispatch Center <br />·Dispatch Responsibilities <br />·Vehicle Deployment <br />·Staffing and Staff Training <br />·Drug Testing <br />·Safety Program <br />·Emergency, Accident, Incident, and Complaint Reporting <br />·Data Collecting and Reporting <br />·Cash Handling and Reporting <br />·Fleet Requirements <br />·Air Quality Standards <br />·Maintenance <br />·Vehicle Branding <br />Senior Services staff accepts ongoing feedback from current riders regarding the satisfaction <br />of MV Transportation, Inc.’s service, as well as accepts feedback from yearly focus groups <br />and written surveys. Staff also communicates with MV Transportation staff regularly to ensure <br />proper service. <br />Analysis <br />Exhibit B of the attached agreement provides the Compensation Schedule from November <br />2016 through June 2017. In the attached agreement, MV Transportation has increased their <br />hourly fees by 9.5%, increasing from $53.34 an hour to $58.34 an hour. This fee increase was <br />initially proposed by MV Transportation, Inc. due to increased costs in staffing salaries and <br />benefits. While this increase has an overall impact on the allocation of the Measure B and BB <br />funding received for the FLEX Shuttle Program, it continues to be fully funded. <br />Fiscal Impacts and Budget Authority <br />The MV contract will not exceed $175,020. Appropriated funds for the Paratransit program <br />are included in the 2016-17 adopted budget, account 150-36-001-5640. <br />ATTACHMENT(S) <br />Attachment to Resolution <br />·Contract Agreement <br />PREPARED BY: Jeanette Dong, RHS Director, Recreation and Human Services Department <br />Page 2 City of San Leandro Printed on 11/1/2016