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WEST SAN LEANDRO SHUTTLE BUSINESS IMPROVEMENT DISTRICT ANNUAL REPORT FY 2016-17 Executive Summary & Recommendation The Annual Report includes a brief history of the LINKS shuttle and the West San Leandro Business Improvement District (BID), ridership statistics, it's current and planned operations, the LINKS budget and the proposed BID assessment for FY 2016-17. The free LINKS shuttle service provides critical first -last mile transportation from the San Leandro BART station to the industrial area west of I-880 and Marina Blvd. LINKS operates Monday — Friday during peak commute hours (5:45 — 9:45 am and 3:00 — 7:00 pm). In March 2015, the service was updated and now operates two buses each on a north and south loop. The new north and south loops shorten headways to 15-20 minutes, provide more frequent service and reduce the round trip to about 30 minutes. Since starting the new service, ridership has continued to increase, hitting a new peak of 19,117 rides, over 800 rides per day in September 2016. At that rate, the service will provide over 225,000 rides per year. In August 2016, a new rider survey was conducted. Following are key findings: • Overall satisfaction with the service increased with 90% of riders rating the service good to excellent. • If LINKS were not available, 23% would drive alone proving that LINKS significantly reduces single occupancy vehicle trips. This is a key finding making our grant applications stronger. • Satisfaction with the schedule improved significantly moving from a 64% good to excellent rating to 81%. The improvement is most likely a result of the expanded service, more frequent buses and shorter travel time. Following is a summary of priority activities for FY 2016-17: 1. LINKS Service - Continue to work with the transportation provider to maintain on-time performance and enhance the LINKS rider experience. 2. Outreach - Outreach to employers and employees to educate and promote LINKS ridership. 3. Revenue Diversification — Continue to diversify revenue sources by maintaining current contracts with Kaiser Permanente (shuttle service) and Marina Square (advertising) and seek other revenue generating opportunities. 4. Grants - Aggressively seek grant and other funding opportunities. The SLTMO has applied for a five-year, $1.7 million Measure BB grant which will stabilize funding and allow technology improvements. The Board will continue to work with the City of San Leandro and Alameda County Transportation Commission to secure this critical funding.