Reso 2016-165 - Laserfiche WebLink

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WEST SAN LEANDRO SHUTTLE BUSINESS IMPROVEMENT DISTRICT ANNUAL REPORT FY 2016-17 This year the LINKS brochure was translated into Chinese and Spanish. Brochures were hand delivered to all businesses at the Marina Square Shopping Center and Davis Street Family Resource Center. Rider Survey Feedback from the 2013 survey led the SLTMO to undertake the service enhancements which were implemented last year. A new survey was postponed until the new service was up and running, construction along the route was finished and service bugs were ironed out. In August 2016 a new rider survey was conducted. The survey showed significant improvement in rider satisfaction. Following are a few highlights from the Survey: 1. Nine out of ten riders use LINKS to commute to work. 2. One-half of the riders live in San Leandro. 3. Most of the riders are low-income and 75% say that it would be a financial hardship if LINKS were not available. 4. 88% of LINKS riders use the service daily. 5. Half of the riders use BART prior to getting on LINKS. 6. This year more riders (26%) walk from home to catch LINKS. This tells us that more residents are using the shuttle. 7. If LINKS were not available, 23% would drive alone proving that LINKS significantly reduces single occupancy vehicle trips. This is a key finding making our grant applications stronger. 8. Overall satisfaction with the service increased with 90% of riders rating the service good to excellent. 9. Satisfaction with the schedule improved significantly moving from a 64% good to excellent rating to 81 %. The improvement is most likely a result of the expanded service, more frequent buses and shorter travel time. 10. Rider comments included "Great Service", "Drivers are always so kind" and "Thank you!" The survey results suggest that riders continued to be very satisfied with LINKS. Although the survey findings were not specific, the feedback also suggested adding another route, adding evening hours if funds permitted, providing a published schedule or GPS bus tacking and allowing drivers to drop/pickup regular riders between stops. LINKS Budget Funding for LINKS comes from the BID, grants, the City of San Leandro, partnerships and advertising. The BID funds approximately one-half of the LINKS service. In FY 2016-17 the SLTMO will apply for a two-year TFCA grant totaling $76,000. In October 2016, the SLTMO submitted an Alameda County Transportation Commission Measure BB application with could provide $1.7 million over the next five years. It was originally Pa