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EXHIBIT A <br /> <br />SCOPE OF WORK <br /> <br />Term of Contract: July 1, 2017 – June 30, 2018 <br /> <br />Agency: EDEN COUNCIL FOR HOPE AND OPPORTUNITY <br /> (ECHO HOUSING) <br /> <br />Address: 770 A STREET <br /> HAYWARD, CA 94541 <br /> <br />Contact Person: MARJORIE A. ROCHA, EXECUTIVE DIRECTOR <br /> <br />Phone: 510 581-9380, EXT. 17 <br /> <br />Project Name: FAIR HOUSING SERVICES <br /> <br /> <br />PROJECT GOALS AND OBJECTIVES <br /> <br />1. Provide fair housing services to residents of San Leandro, including complaint intake, evaluation, <br />investigation, counseling, conciliation, mediation (if requested by the tenant), and legal/governmental <br />referrals (when appropriate). <br />2. Conduct outreach, training and educational workshops focusing on tenants, property owners, and property <br />managers. <br />3. Conduct targeted audits to determine potential patterns of discrimination. <br /> MAJOR ACTIVITIES and PERFORMANCE MEASURES <br /> <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br /> <br />A. Process Inquiries and Complaints <br />1. Serve at least 10 clients inquiring about fair housing and related issues, and/or alleging housing <br />discrimination. <br />2. Evaluate and investigate complaints within 24 hours, when feasible. Trained investigators, following <br />established fair housing investigative methods, will perform all investigations. <br />3. Fifty percent (50%), or 5 of 10 complainants, who have been denied housing or are in danger of losing their <br />housing because of illegal housing discrimination, will be afforded conciliation or referrals to attorneys or <br />governmental agencies for enforcement to make the subject rentals accessible to protected classes. <br />B. Perform Audits <br />1. Perform 9 housing audits to determine fair housing compliance. <br />2. Analyze data. <br />3. Provide training and follow-up to non-compliant property owners and/or managers. <br />C. Training <br />1. Hold one Fair Housing Month event. <br />2. Conduct 2 fair housing training sessions for tenants and/or potential homebuyers. <br />D. Education and Marketing <br />1. Conduct 4 presentations on fair housing issues. <br />2. Distribute 1,000 flyers/brochures on fair housing issues, laws, and events at public locations such as <br />libraries, churches, community groups, social service agencies, and stores. <br />- 14 - <br />CDBG Agreement with EDEN COUNCIL FOR HOPE AND OPPORTUNITY (ECHO HOUSING) – FY2017-2018 <br />442