Reso 2017-102 - Laserfiche WebLink

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To properly set expectations and ensure a successful and on-time delivery of services, CITY OF SAN LEANDRO is responsible for: • Providing SPS personnel with all required accounts, keys, security badges, desks and desk phones needed during the duration of deployment. • Allowing SPS personnel access to site(s) and facilities for the purposes of installation, training and testing. • Providing SPS with reasonable access to the site(s) and facilities including, where applicable, computer equipment, network equipment, telecom equipment, facilities and workspace. • Providing proper security clearances and/or escorts as required to access the site(s) and facilities for equipment installation. • Ensuring that the site(s) and facilities shall be ready prior to the date scheduled for SPS to perform the Services. • City of San Leandro shall provide SPS personnel, encrypted remote access to the site(s) for remote configuration and support. Acceptable forms of remote access are IPSEC or SSL based VPN. • Ensuring all necessary network connections are easily accessible and not blocked by obstructions, such as furniture, to allow SPS personnel to place equipment in the proper locations. • City of San Leandro shall provide appropriate resources to facilitate project tasks. • City of San Leandro shall manage third party and interdepartmental relationships including but not limited to service and telecommunications providers, facilities, and low voltage contractors. • City of San Leandro shall provide drawing(s) and information regarding the existing network(s) and system(s). • City of San Leandro shall ensure that all necessary permits, authorizations and approvals have been secured in order that Services as set forth in this document can proceed. • Ensure the network and system architecture/design will not change between the date of City of San Leandro/Integrator/End User's execution of the relevant SOW and the completion of all Services contemplated hereunder. • Signed milestone completions shall be returned within ten (10) business days. If the signed milestone completion is not returned within ten (10) business days, then the milestone will be deemed accepted by all parties. • City of San Leandro is responsible for all appropriate back-ups before SPS begin working on the system. Project Timeline • The expected duration of this project is 8 weeks, from kick-off to completion, not including post - project support. An SPS Project Manager will work with the City of San Leandro and SPS teams to develop a more specific timeline and project plan. In the event the project duration exceeds this timeframe a project change request may be necessary to extend the engagement. • Backlog to kickoff projects varies, but may be several weeks after receipt of order. • All work will be scheduled in advance. This consulting engagement does not include on-call or emergency support services. • All work will take place during US Business hours unless otherwise noted. Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A —Page 10 of 12