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City Council Goals for the Year 2000 <br />Project Name: Develop clear, useable tracking/communication system for complaints, requests <br />Project Description: Implement a tracking and reporting system for input and follow-up of <br />constituent issues. <br />Vision/Opportunities: The vision for the Council's use of the system is that the Council would <br />receive weekly complaint status reports. <br />Constraints: <br />Tracking constituent issues in this fashion will place an additional task within the responsibilities <br />of the Community Relations Representative. The volume of complaints and requests received <br />and the frequency of reports requested by Council Members may delay other work products <br />currently being generated by this office. To maintain the confidentiality of complaints, it is <br />recommended that the reports generated by this system not be available to the general. <br />The Tidemark system can be implemented on a trial basis as a cost savings approach. If it is not <br />satisfactory to the Council's needs, other products could be demonstrated or tested. <br />Timeline: <br />December 1999: Council consideration of pilot study <br />If approved by the City Council: <br />December 1999: Install software link in the Community Relations office and create <br />preliminary input and tracking screens. <br />December 1999: Train Community Relations Representative on use of the system. <br />December 1999: Testing applications of the system, fine tuning of inter- <br />departmental use, and design of report formats. <br />January 2000: On-line tracking of constituent issues and requests begins. <br />Performance Indicators/Identifiable Milestones: On-line use of the system in January 2000. <br />Fiscal Impacts: Internal costs will be staff time for training, input of data and output of reports. <br />s:\aepcya,n\=---al-revonw-all-copy.aoc 11 mv. 12/15/99 <br />