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EXHIBIT A <br /> SCOPE OF SERVICES FOR CITY OF SAN LEANDRO FUNDS <br /> (July 1, 2017—June 30,2018) <br /> MAJOR ACTIVITIES and PERFORMANCE MEASURES <br /> CONSULTANT SHALL, FOR THE TERM OF THE CONTRACT commit staff to be at San Leandro City Hall for <br /> two 4-hour days each week. <br /> Additionally,Consultant shall <br /> Provide Ten'ant/Landiord Counseling Services: <br /> 1. Provide information and building community awareness with regard to housing rights and responsibilities to both <br /> tenants and landlords residing in the City. Approximately 140 information and referral response. <br /> 2. Provide mediation and attempted conciliation of housing disputes. Priority will be given to eviction prevention. <br /> Mediation or conciliation would not be provided for security deposits. Services will consist of both telephone calls <br /> and/or face-to-face efforts on behalf of the disputing parties to resolve the dispute. Approximately 30 <br /> mediations/conciliations. Of the 30, 10 evictions will be prevented. <br /> 3. Respond to inquiries related to 3-day eviction notices and other eviction-related issues(30-day or 60-day notices <br /> terminating tenancies)within 24-hours. <br /> 4. Respond to inquiries about other tenant/landlord issues(e.g.deposits, repairs,unlawful entry)within 24-48 hours. <br /> 5. Provide approximately 20 referrals to attorneys and small claims court,if the client wishes to pursue the case. <br /> 6. Provide Tenant/Landlord Community Education and Training: <br /> a. Make one tenant/landlord presentation to City residents regarding tenant/landlord rights and responsibilities. <br /> b. Distribute 500 flyers on tenant-landlord laws <br /> c. Secure one annual television or radio spot to educate the public on education and counseling on housing <br /> issues that ECHO Housing can provide. <br /> d. Publish one press release/newspaper article to promote ECHO Housing's services. <br /> e. Hold one annual Owner/Manager Training on tenant/landlord laws and specific illegal housing practices. <br /> Administer the City's Rent Review Program,in accordance to the San Leandro Rent Review Ordinance: <br /> 1. Respond to inquiries by both tenants and landlords about the City's Rent Review Ordinance. Inquiries include <br /> walk-ins,telephone,emails, and/or letters submitted to the City. <br /> 2. Process tenants'requests for rent review by in-taking their Rent Review Hearing Request applications,assessing <br /> their eligibility,and reviewing for accuracy and completeness. <br /> 3. Contact landlords immediately(within 24-hours)after tenants submit an application for a rent review: <br /> a. To inform landlords about the San Leandro Rent Review Ordinance. <br /> b. To notify landlords of their tenants'request for a rent review,including sending them the tenants'Rent Review <br /> Hearing Request applications. <br /> c. To instruct landlords to submit their required Rent Review Hearing Response forms to the City within 10 days <br /> after contact and discussion,as required by the Rent Review Ordinance. <br /> 4. Provide rent review mediation and/or conciliation between tenants and landlords, as appropriate, to assist in <br /> resolving rent increase disputes. <br /> 5. Send notification of Rent Review Hearing to tenants and landlords whose rent increase disputes are forwarded to <br /> the Rent Review Board for review. <br /> 6. Attend all Rent Review Board hearings, if necessary. <br /> Consulting Services Agreement between City of San Leandro and Last revised July 1,2017 <br /> ECHO Housing for Rental Housing Counseling—Exhibit A Page 1 of 1 <br />