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EXHIBIT A <br /> SCOPE OF WORK <br /> Term of Contract: July 1, 2017—June 30, 2018 <br /> Agent-y' —EDEN-COUNCIL FOR HOPE AND-OP-P-OR-T-UNI-T-Y <br /> (ECHO HOUSING) <br /> Address: 770 A STREET <br /> HAYWARD, CA 94541 <br /> Contact Person: MARJORIE A. ROCHA, EXECUTIVE DIRECTOR <br /> Phone: 510 581-9380, EXT. 17 <br /> Project Name: FAIR HOUSING SERVICES <br /> PROJECT GOALS AND OBJECTIVES <br /> 1. Provide fair housing services to residents of San Leandro, including complaint intake, evaluation, <br /> investigation, counseling, conciliation, mediation (if requested by the tenant), and legal/governmental <br /> referrals (when appropriate). <br /> 2. Conduct outreach, training and educational workshops focusing on tenants, property owners, and property <br /> managers. <br /> 3. Conduct targeted audits to determine potential patterns of discrimination. <br /> MAJOR ACTIVITIES and PERFORMANCE MEASURES <br /> SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br /> A. Process Inquiries and Complaints <br /> 1. Serve at least 10 clients inquiring about fair housing and related issues, and/or alleging housing <br /> discrimination. <br /> 2. Evaluate and investigate complaints within 24 hours, when feasible. Trained investigators, following <br /> established fair housing investigative methods, will perform all investigations. <br /> 3. Fifty percent(50%), or 5 of 10 complainants, who have been denied housing or are in danger of losing their <br /> housing because of illegal housing discrimination, will be afforded conciliation or referrals to attorneys or <br /> governmental agencies for enforcement to make the subject rentals accessible to protected classes. <br /> B. Perform Audits <br /> 1. Perform 9 housing audits to determine fair housing compliance. <br /> 2. Analyze data. <br /> 3. Provide training and follow-up to non-compliant property owners and/or managers. <br /> C. Training <br /> 1. Hold one Fair Housing Month event. <br /> 2. Conduct 2 fair housing training sessions for tenants and/or potential homebuyers. <br /> D. Education and Marketing <br /> 1. Conduct 4 presentations on fair housing issues. <br /> 2. Distribute 1,000 flyers/brochures on fair housing issues, laws, and events at public locations such as <br /> libraries, churches, community groups, social service agencies, and stores. <br /> -14- <br /> CDBG Agreement with EDEN COUNCIL FOR HOPE AND OPPORTUNITY(ECHO HOUSING)—FY2017-2018 <br />