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Overall satisfaction is high <br />90% Good to Excellent Rating <br />0% <br />10% <br />20% <br />30% <br />40% <br />50% <br />60% <br />70% <br />Poor Fair Average Good Excellent <br />Overall Quality Rating <br />2013 <br />2016 <br />Rider Survey Comments: <br />“Great Service” <br />“Drivers are always so kind” <br />“Thank you!” <br />2016 Rider Survey <br />17