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<br /> 34 | P a g e <br />City of San Leandro, CA <br />Fiber Master Plan <br /> <br /> <br />SAN LEANDRO’S SMART CITY INITIATIVES <br /> <br />Digital Transformation <br /> <br />The hallmark of the information age is the transition from the analog and physical world <br />to the digital world. Examples are everywhere: compact discs were replaced by MP3s; <br />movies are now streamed online; Amazon has changed how we purchase goods. The <br />share of e-commerce as a percentage of total retail sales continues to grow year-over- <br />year13 and businesses addressed this by shifting to deliver many of their services online, <br />through the internet and mobile apps. Collectively, this is often called Digital <br />Transformation14. <br /> <br />Government services are part of this transformation. In a 2015 survey or government <br />leaders around the world, “three-fourths of the respondents said that digital technologies <br />are disrupting the public sector [and] nearly all (96 percent) characterized the impact on <br />their domain as significant”15. <br /> <br />What does digital transformation look like for San Leandro? <br /> <br />13 https://www.statista.com/statistics/379112/e-commerce-share-of-retail-sales-in-us/ <br />14 https://www.techopedia.com/definition/30119/digital-transformation <br />15 https://www2.deloitte.com/insights/us/en/topics/digital-transformation/digital-transformation-in- <br />government.html?id=gx:2el:3dc:dup1081:eng:fed <br />Figure 13. The Smart City