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<br /> 36 | P a g e <br />City of San Leandro, CA <br />Fiber Master Plan <br /> <br />Financial Transactions <br /> <br />Currently, the City’s Accounts Payable, Accounting, and Accounts Receivable divisions <br />are paper-based. Automated clearinghouse (ACH) electronic payment and processing <br />systems can replace check-based systems, increasing efficiency and saving on printing <br />costs and staff time. These features and functionality can be explored in future Enterprise <br />Resource Planning (ERP) systems upgrades and conversions. <br /> <br />Archival Documents <br /> <br />While its current records are scanned into Laserfiche and accessible online, the majority <br />of City records are in paper form. These historical and vital records are costly to maintain <br />because of the numerous fees associated with storage, retrieval and destruction. <br /> <br />A digital conversion will improve efficiency and effectiveness by increasing access to <br />information, improved customer service, minimizing duplication and improved compliance <br />with records laws and retention schedules. Additionally, a digital conversion will save <br />time, money and reduce waste. The Plan recommends that the City look for ways to fund <br />such an effort as the long-term benefits are numerous. <br /> <br />Security & Resiliency <br /> <br />Smart Cities must have a focus on cybersecurity. While San Leandro has implemented a <br />strong traditional cyber defense system - composed of firewalls that are programmed to <br />allow and block incoming and outgoing traffic based on a ruleset, paired with antivirus <br />and antimalware software on end-user devices - these systems must evolve. The Smart <br />City Strategy recommends a thorough review and analysis of cyber security and privacy <br />systems and policies related to the City’s firewalls and network infrastructure, including <br />wireless technologies such as Wi-Fi and the Internet of Things (IoT); data architecture <br />and information; business applications and cloud-hosted systems; email and <br />collaboration applications, such as Office 365; and end-user training. <br /> <br />Meanwhile, City telecommunications infrastructure and services should be protected <br />against disaster (natural, manmade or otherwise) in such a way that critical digital <br />functions can continue to operate even in a disaster scenario. Disaster recovery services <br />can provide secondary, off-site data center resources where IT infrastructure can be used <br />and connected to the internet providing continuity of service. In addition, cloud-based <br />hosting can provide data replication and offsite storage that can be accessed to restore <br />critical data during an emergency. The Strategy recommends that the City develop a <br />complete IT Disaster Recovery Plan, aligned with the City’s Local Hazard Mitigation Plan, <br />which should include offsite data center and storage resources, that can be activated <br />during a disaster to operate IT systems remotely.