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<br /> 49 | P a g e <br />City of San Leandro, CA <br />Fiber Master Plan <br />to deliver performance metrics as well. These performance metrics connect taxpayer <br />money to service delivery outcomes—an organizational report card of performance each <br />year. <br /> <br />The department continues to foster working relationships with research institutions to <br />ensure adherence to best practices. Relationships with both UC Berkeley’s Goldman <br />School of Public Policy and California Polytechnic State University help to expand upon <br />concepts of evidence-based policy-making that also reach across departments where <br />common ground exists—Finance, Community Development, as well as Recreation and <br />Human Services (RHS). <br /> <br />Lastly, the Department’s crime analyst is working on geographic information systems <br />(GIS) to build crime dashboards to disseminate complex information quickly and easily. <br />In addition, data sources need to be integrated through data warehousing solutions that <br />allow analysis to not only look across municipal operations, but also across the region, to <br />correlate the factors surrounding crime and the effectiveness of any particular strategy <br />deployed to address it. The Plan recommends continuing to focus on analytics as a future <br />force multiplier. <br /> <br />Emerging Trends <br /> <br />Looking several years into the future, technology may continue to redefine how public <br />safety services are deployed by cities. Some of these are listed below: <br /> <br />• Robotics. Although it may be too early for Robocop, robotics technology is <br />influencing police work. Security guards, bomb sniffing machines and emergency <br />responders are becoming commercially available and have the potential to save <br />lives and protect officers. <br /> <br />• Next Gen 911. NG911 is a term for public safety answering points (PSAPs) (i.e., <br />dispatch stations) that will enable multimedia to be sent to dispatchers over <br />Internet Protocol (IP) based digital technology. This means that residents can send <br />voice, photos, videos, images, and text messages directly into 911 dispatch <br />centers from their mobile devices. The technology is well on its way to becoming <br />standardized and implemented into leading dispatch control systems34. <br /> <br />• Machine-learning/artificial intelligence. Machine learning and artificial <br />intelligence refer to software technology that can “learn” by analyzing data. Future <br />crime analysis may utilize ML/AI to find trends, insights, and make <br />recommendations to ensure service levels through computer analysis. Predictive <br />analytics are already being used by police forces today35. However, technology has <br /> <br />34 https://www.911.gov/issue_nextgeneration911.html <br />35 http://www.govtech.com/data/Role-of-Data-Analytics-in-Predictive-Policing.html <br />