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participate in their housing assistance and wrap-around programs such as accessing their Primary Health Care Clinic, Couseling Services, Dental Programs, Medi -Cal and Cal -Fresh application assistance. Davis Street also assists clients with obtaining credit scores thorugh Credit Karma and Credit Sesame so that they are aware of what landlords are seeing when they apply for housing. Davis Street also assists clients with establishing a rental portfolio to make sure that they have copies of all materials needed to apply for housing such as ID's, credit reports, contact information and referrals from past landlords. Finally, Davis Street has a budget calculator tool to assist clients with understanding how much they are spending and where they should adjust their expenditures and seek additional income sources in order to help them sustain the ability to make rent payments in full and on time. If needed, Davis Street manages funds to assist with security deposits or past -due rent. ECHO Housing -Rental Housing Counseling Using City General Funds, the City contracted with ECHO Housing for Rental Housing Counseling services. Information and referral services were provided to 399 individuals in 209 households. In FY 2017-18, ECHO Housing handled 62 cases related to eviction and succeeded in preventing 8 households from being evicted. Staff also assisted with 32 landlord -tenant inquiries related to repairs, 17 cases regarding security deposits, 46 instances involving rent increases, 4 occurrences of unlawful entry by the landlord, and 1 cases involving retaliation by the landlord. There were also 72 miscellaneous inquiries (e.g. noise, pets, pests, renovations, tenant/landlord rights, housemates, questions regarding lease terms). ECHO Housing staff assisted 20 households with conciliation/mediation services. ECHO Housing staff referred 14 households to attorneys and 3 to small claims court. Additionally, the City staff and ECHO Housing administered the Rent Review Program, which provides non-binding mediation conducted by an appointed board that reviews rent increases. The program received 252 inquiries (175 tenant and 77 landlord) relating to the Rent Review Program policies. There were 29 renters who applied for Rent Review Board (RRB) hearings. Of these 29 hearing requests: 9 (31%) cases were ineligible for a RRB hearing due to either the landlord or tenant not following ordinance requirements; 9 (31%) cases did not have a hearing scheduled due to the case being resolved via mediation or --in an extreme example—the landlord's refusal to recognize the eligibility of the case to be heard in front of the RRB; 11(38%) cases were scheduled for a hearing. Of the 11 cases heard by the Rent Review Board: 2 (7% of total cases) were resolved prior to the RRB hearing, 6 (20 of total cases) were resolved at the hearing, 1 (3% of total cases) were resolved prior to the 2nd scheduled RRB hearing, and 2 (7% of total cases) has a 2nd hearing scheduled but there was no resolution made at the 2nd hearing. Note that in 2017-18 although there seemed to be fewer cases than the prior year (29 in 2017-18 vs. 41 in 2016-17), City staff actively vetted tenants seeking to request a RRB hearing to make sure that they were in fact eligible to request a hearing. Contrary to 2016-17, the following types of cases were screened from filling -out a RRB hearing request due to ineligibility. Those cases included: tenants not living withing the City of San Leandro municipal limits, the tenant lived in an owner -occupied mobile home renting space in a mobile home park, or tenant lived in regulated affordable housing and City of San Leandro FY 2017-18 CAPER 18 OMB Control No: 2506-0117 (exp. 06/30/2018)