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INTERNET SERVICE OFFERINGS TO SMALL BUSINESSES For small business entities in San Leandro, broadband services are available in all areas. However, like enterprise and large business offerings, the service can be expensive, coverage area is dependent on technology offered, and broadband meeting the speed definitions of the FCC is not universally available. Based on Magellan's primary research, customer satisfaction ratings are average, at best, for all providers. Comcast Business offers up to 250 Mbps download speeds, and covers about 97% of the small businesses. AT&T offers DSL to 100% of the City which could reach up to 75 Mbps download speed, while average from other providers is measured at 35-12 Mbps. However, it is important to note that these speeds are not the norm. Most of the respondents we spoke to are experiencing speeds that average around 1.5 Mbps and state that the connections are slow. Broadest Coverage Offeror: 100% coverage available to small businesses is offered by ATT DSL, at advertised download speeds that could reach up to 75Mbps; again, this is not reflective of the speeds typically experienced by small businesses interviewed for this study, who reported slower connections. Etheric Networks, a fixed wireless, offers speeds up to 35mbps, and covers 100% of the city, though it appears to have very low adoption within the City. While the fastest offering from AT&T is classified as broadband (download speeds of up to 250 Mbps are available), and coverage exists to all points in the San Leandro area, service is extremely expensive at around $450 per month with a 3 -year contract. Broadband Coverage: Broadband services as defined by the FCC are available in more than 90% of San Leandro, using cable and DSL technologies. Pricing is much more favorable than fixed wireless in these cases. Cable Services: Almost complete coverage of the area is serviced by Comcast, with reported over 95% availability. Higher speed service is available, with 350 down/20 up for $450 Monthly Recurring Cost (MRC), or 150Mbps down / 20Mbps for $249 MRC. Rates are based on a promotional 2 -year agreement for extra free services, based on subscription commitment and a free install. DSL Services: AT&T advertises DSL services to 100% of San Leandro's small businesses. DSL services are around $50.00 MRC which could include speeds up to 50 Mbps down / 10 (Mbps); however, as stated above, this is not the typical speed experienced by most small businesses. This promotional rate is conditional on a two- year subscription commitment, with an additional $99 Non -Recurring Cost (NRC) for installation. A Wi-Fi enabled modem is included. 57 1 P City of San Leandro, CA Fiber Master Plan