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Of those expressing low overall satisfaction, 61 % indicated that there were no other (internet) service options in their area and 62% were dissatisfied because the connection was slow or unreliable. These results suggest an opportunity for a provider with high-speed, reliable broadband to capture significant market share with the residential sector. Fi i,e y . Resideiiti l i,iley Results .... Rea „ori „ for, l.0Al ()ilei, ll tisfactiolI Q.1.2 Reasonn folr Ilow swell,ann saflsfacfualn (veil, or uirnwhat). 3fir,0%® szso 30.,0® �9% 29% zar 7.0.0% 18% 10Y 20% 20% 16% ,5.,O%aa 14% % 10.0°® ©! 5.0Y� ra a < F e u u Main IMajoirReason limpoirfaint Minor Reason IMotaReason Reason Reason 1111111 No f. their Service O heir Seip iices to Slloww cair Unreliable 1111111 IDifficult Gait Ilniccarnvenli rnt to Sw U:ch Magellan conducted a speed test among respondents59, which revealed that both the actual download and actual upload speeds are less than what was contracted or advertised by the provider. It should be noted that the actual speed tested may not be entirely accurate as some may have measured their speed with a Wi-Fi connection. In general, most respondents are receiving other services from their broadband provider. In addition to traditional internet services, more and more households are turning to ISPs for complementary phone and TV services. In many cases, these are the result of "bundles" offered by service providers. These bundles typically include telephone and television services, alongside internet service. Increasingly, television is being consumed on -demand, streamed, and accessed away from traditional scheduled broadcast programming. Services such as Netflix, Sling, Hulu, Roku, YouTube TV, Amazon, and others increasingly deliver their content via the internet for a small monthly access fee. Even traditional broadcasters, such as CBS or ABC, or 59 Ookla, a global leader in internet testing, data and analysis, provides a speed test that measures internet performance and network diagnostics. Using this test, bandwidth speeds were tested among survey respondents to identify true broadband speeds. 8511 City of San Leandro, CA Fiber Master Plan