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<br />Non-Professional Services Agreement between January 1, 2019 <br />City of San Leandro and MV Transportation, Inc.—Exhibit A Page 3 of 14 <br /> Flex Shuttle Service: Current = 2 rides/hour, Goal = 5+ rides/hour <br /> <br /> <br /> Number and Type of Vehicles <br /> Shuttle Buses: (2) lift-equipped, 22 ambulatory passengers, 7 wheelchairs <br /> Approximately 4% of the trips are for non-ambulatory passengers where a lift- <br />equipped vehicle is needed. <br /> <br /> FY 2017-18 Estimates: <br /> Shuttle Bus Passenger Total: 1,260/month (turnstile) <br /> <br /> Note: The City’s paratransit service was modified in FY 2013-14. Shuttle operating hours <br /> were extended by two hours per day. The continuation of these extended hours are <br /> contingent upon funding received. <br /> <br />D. ADJUSTMENTS TO SERVICE <br /> <br />The CITY and the CONTRACTOR may develop other service components or make <br />adjustments to the service as needs are identified and as resources allow. The CITY expects to <br />work closely with the CONTRACTOR on such modifications in order to provide efficient and <br />responsive service. No operational changes that affect trip-scheduling, hours of operation, <br />response time or any other characteristic of the service can be made by the CONTRACTOR <br />without the prior written approval of the CITY. <br /> <br />IMPORTANT: Flex is an evolving service and the CONTRACTOR must be flexible and <br />willing to problem solve to modify the service to meet demand and maximize ridership. <br /> <br />E. SERVICE STANDARDS <br /> <br /> <br />Service Productivity <br />The CONTRACTOR is responsible for the quality and efficiency of the Flex <br />Shuttle. The CONTRACTOR must provide services in a manner that will <br />maximize productivity and customer service while minimizing expense to the <br />CITY. Service productivity will be measured as the number of passenger <br />boardings per revenue hour. <br /> <br /> <br />Service Productivity – Passenger <br />Trips Per Hour <br />Flex Shuttle Service 5 <br /> <br />On Time Performance <br />Flex Shuttle Bus