Laserfiche WebLink
File Number: 18-598 <br />will be an increase in business license compliance, increased business license revenues, and <br />cost savings to the City. <br />Analysis <br />HdL has for many years demonstrated an excellent track record in providing support services to <br />the City of San Leandro in the areas of business license software and business license reports. <br />As part of its due diligence in advance of bringing forward this proposed pilot program, City <br />Finance Department staff also contacted a number of other municipalities that are currently <br />utilizing HdL Companies for their business license administration services and received positive <br />feedback. <br />Since the City is utilizing HdL’s business license software and HdL’s services to investigate <br />businesses operating without City business licenses, HdL has gained a unique understanding of <br />the City’s business license processes, procedures, and Municipal Code related to business <br />license compliance. HdL’s Professional Services team has the ability to manage all components <br />of the business license operations that are currently conducted by the City. Combined with HdL’s <br />compliance management service, the City is positioned through this proposed pilot program to <br />benefit from increased revenues and superior customer service, while also reducing operating <br />costs. <br />As part of the proposal, HdL will provide customer support and a service center where the <br />business community can obtain support during normal business hours. HdL will provide local <br />businesses with multiple options for registering, renewing, and making payments. HdL will be <br />responsible for answering all general licensing inquiries. A toll free number will be provided to <br />access HdL’s license specialists Monday-Friday from 8:00am to 5:00pm PST. <br />The City and its business community will also benefit from the online functionality of HdL’s <br />operations management program. The City will have access to a variety of services such as <br />real-time reporting and account lookups. In addition, businesses will be able to file license <br />applications online, update information, make payments, receive their business license certificate <br />electronically, correspond with tax specialists and receive assistance for their business license <br />questions in an online format, 24 hours a day, 7 days a week. <br />With HdL serving in a support capacity to the City’s business license operation, it will allow the <br />Finance department to utilize staff resources more effectively for other projects and activities. <br />Fiscal Impacts <br />This General Fund HdL business license tax administration pilot project can be executed for a <br />not-to-exceed amount of $125,000, which requires increasing the 2018-19 Budget by $125,000. <br />If approved by City Council, there will be a corresponding $125,000 appropriation from the <br />General Fund economic uncertainty fund balance for this contract. The costs of this contract will <br />be fully off-set by revenues generated from the annual business license tax program. <br />Page 2 City of San Leandro Printed on 11/27/2018