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City of San Leandro <br />Meeting Date: June 17, 2019 <br />Staff Report <br />Agenda Section:File Number:19-345 CONSENT CALENDAR <br />Agenda Number:8.J. <br />TO:City Council <br />FROM:Jeff Kay <br />City Manager <br />BY:Jeanette Dong <br />Recreation and Human Services Director <br />FINANCE REVIEW:David Baum <br />Finance Director <br />TITLE:Staff Report for a Resolution of the City Council for the City of San Leandro to <br />Approve Amendment No. 1 to Extend the Term for the Contractual Services <br />Agreement with MV Transportation for Paratransit Services from June 30, 2019 <br />to December 30, 2019 <br />SUMMARY AND RECOMMENDATION <br />Staff recommends that the City Council authorize the City Manager to execute Amendment No. 1 <br />to contractual services agreement with MV Transportation, Inc. to continue paratransit <br />transportation services through December 30, 2019 for the FLEX Shuttle Paratransit Program. <br />BACKGROUND <br />The City of San Leandro has utilized MV Transportation, Inc. to provide shuttle services for the <br />FLEX Shuttle Paratransit program since 2003. MV Transportation, Inc. currently provides two <br />shuttles and drivers to operate the program alongside a North Route and South Route within San <br />Leandro. Aside from City holidays, the shuttle service runs regular service hours from 9:00 a.m. to <br />5:00 p.m., Monday through Friday. The FLEX Shuttle program is open to San Leandro residents <br />who are 60 years and older or at least 18 years old and East Bay Paratransit certified. Currently, <br />216 people have valid annual memberships for the 2018-19 Fiscal Year. <br />ANALYSIS <br />The goal of the FLEX Shuttle Program is to deliver quality paratransit shuttle services to San <br />Leandro residents, including being on-time, providing quality customer service, appropriate <br />vehicle maintenance, and making changes as needed to improve service to riders. San Leandro <br />Senior Services staff solicit feedback through yearly focus groups and written surveys from <br />current riders regarding their satisfaction with MV Transportation’s service. Staff also <br />communicates with MV Transportation staff regularly to ensure the program is operating as <br />intended. Finally, the San Leandro FLEX Paratransit Services Expansion Study, which was <br />Page 1 City of San Leandro Printed on 6/12/2019 <br />208