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EMERGENCY MEDICAL SERVICES FIRST RESPONDER ADVANCED LIFE SUPPORT AGREEMENT (7/1/2019) <br />3.5 Primary Service Area <br />City, within the area designated herein as City's Primary Service Area, which includes the <br />entire area within the City of San Leandro, and as described in EXHIBIT A - DEPICTION AND <br />DEFINITION OF CITY'S PRIMARY SERVICE AREA. <br />SECTION 4 - FIRST RESPONDER COOPERATION/DESIGNATION <br />4.1 City's personnel shall cooperate fully with transporting ambulance personnel to facilitate <br />the timely and effective transfer of patient care at the scene; according to Alameda County <br />EMS policy. <br />4.2 City agrees that FRALS units shall be staffed to provide 24 hours a day, 7 days a week <br />coverage and meet the performance standards mutually agreed to and set forth in this <br />Agreement. <br />5.1 Response Times <br />City's response time for requests for emergency medical services shall be dispatched <br />according to MPDS categories and shall meet the following performance standards: <br />a. City's Response Times shall be calculated on a monthly basis for reporting purposes to <br />determine performance using Percentile (Fractile) Response Time measurements. <br />Response Times for departments with low call volume (less than 100 calls per month) <br />shall be calculated once the City has responded to 100 calls. <br />b. City's Response Time for Services in the Primary Service Area shall meet the <br />requirements in Table A, below. City shall make a best effort to achieve a 90% <br />performance level based upon the Response Times in TABLE A - PERSONNEL AND RESPONSE <br />TIME REQUIREMENTS. <br />c. A City not using MPDS shall respond to all calls using the Priority 1 Response Times. <br />MPDS CATEGORY: <br />Response Time <br />Priority 1 <br />08:30 min. <br />Priority 2 <br />08:30 min. <br />Priority 3 <br />08:30 min. <br />Priority 4 <br />N/A <br />TABLE A - PERSONNEL AND RESPONSE TIME REQUIREMENTS <br />Page 3 ) of 24 <br />