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should adjust their expenditures and seek additional income sources in order to help them sustain the ability to make rent payments in full and on time. If needed, Davis Street manages funds to assist with security deposits or past-due rent. ECHO Housing-Rental Housing Counseling: Using City General Funds, the City contracted with ECHO Housing for Rental Housing Counseling services. Information and referral services were provided to 399 individuals in 209 households. In FY 2018-2019, ECHO Housing handled 62 cases related to eviction and succeeded in preventing 8 households from being evicted. Staff also assisted with 32 landlord-tenant inquiries related to repairs, 17 cases regarding security deposits, 46 instances involving rent increases, 4 occurrences of unlawful entry by the landlord, and 1 cases involving retaliation by the landlord. There were also 72 miscellaneous inquiries (e.g. noise, pets, pests, renovations, tenant/landlord rights, housemates, questions regarding lease terms). ECHO Housing staff assisted 20 households with conciliation/mediation services. ECHO Housing staff referred 14 households to attorneys and 3 to small claims court. Helping homeless persons (especially chronically homeless individuals and families, families with children, veterans and their families, and unaccompanied youth) make the transition to permanent housing and independent living, including shortening the period of time that individuals and families experience homelessness, facilitating access for homeless individuals and families to affordable housing units, and preventing individuals and families who were recently homeless from becoming homeless again EveryOne Home, Alameda County Housing and Community Development Department and Behavioral Health Care Services are building a Housing Crisis Response System in Alameda County that prevents homelessness whenever possible, provides dignified homeless safety net services, and maintains people in permanent homes with ongoing subsidies and services. Coordinated Entry is the front door and central organizing feature of the Housing Crisis Response System. The purpose of Coordinated Entry is to quickly assess the needs of people in crisis, connect them to available support, and track the outcomes and performance of the system. Coordinated Entry provides a standard and transparent way for the Housing Crisis Response System to effectively identify people in Alameda County who are experiencing a housing crisis and assess their needs, then prioritize and match them to the most supportive services and housing programs for which they are eligible. To do this, EveryOne Home manages a Countywide By-Name-List, which is maintained in HMIS and governed by all applicable privacy and security policies. The BNL is the Continuum’s primary focus for bringing an end to chronic homelessness. According to the 2017 Point-In-Time Count, the number of persons experiencing chronic homelessness has increased from 660 in 2015 to 1,652 in 2017.As of August 1st 2018, all PSH units are filled using the Countywide By-Name-List (BNL). Eventually housing navigation, emergency shelter, transitional housing, rapid- rehousing, and tenancy sustaining services will also be resources matched to the highest priority household based on need, length of time homeless, and other vulnerability factors. Operation Vets Home is the collaborative continuum-wide effort to bring an end to veteran City of San Leandro FY 2018-19 CAPER 17 OMB Control No: 2506-0117 (exp. 06/30/2018)