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WEST SAN LEANDRO SHUTTLE BUSINESS IMPROVEMENT DISTRICT ANNUAL REPORT FY 2019-20 <br />1 | P a g e <br />ANNUAL REPORT OF THE WEST SAN LEANDRO SHUTTLE <br />BUSINESS IMPROVEMENT DISTRICT <br />Executive Summary & Recommendation <br />The Annual Report includes a brief history of the LINKS shuttle and the West San Leandro <br />Business Improvement District (BID), ridership statistics; it’s current and planned operations, the <br />LINKS budget and the proposed BID assessment for 2020. <br />The LINKS Shuttle service is administered by the San Leandro Transportation Management Organization (SLTMO). The free shuttle provides critical first-last mile transportation from the San Leandro BART station to the industrial area west of I-880 and Marina Blvd. LINKS operates Monday – Friday during peak commute hours (5:45 – 9:45 am and 3:00 – 7:00 pm). <br />In 2015, The West San Leandro Business Improvement District which provides the service was updated and now operates two buses each on a north and south loop. The north and south loops shorten headways to 20 minutes, provide more frequent service and reduce the round trip to about 30 minutes. Links provides 200,000 rides per year with an average of 770 rides per day. <br />In FY 2015-16, the SLTMO focused on getting the new service up and running smoothly and <br />updating the LINKS branding with new signage, brochure and website. Bus benches and new <br />signs were installed. <br />In FY 2016-17, the SLTMO focused on stabilizing LINKS funding by applying for grants and <br />renewing service contracts with Kaiser Permanente and Marina Square Shopping Center. <br />LINKS received a five year $1.02 M Measure BB grant which helped to stabilize funding for the <br />next several years. <br />In FY 2017-18, the SLTMO focused on further enhancing the service through the installation of <br />Nextbus technology. Using a mobile app, Nextbus allows riders to find real time arrival <br />predictions for nearby stops instantly, find stops and vehicles on a map, get walking directions <br />and set alerts for favorite stops and times. Nextbus also provides useful administrative reports <br />including on-time performance and passenger count information. The installation of Nextbus <br />required updating the website, brochure and all written material, new bus stop signs and outreach <br />to riders. Google translate and transportation resources were also added to the website further <br />increasing accessibility to riders. <br />And in FY 2018-19, the SLTMO continued its focus on improved performance and rider <br />experience, replacing the LINKS fleet with four new buses. The exterior bus branding was <br />updated, signage on the bus exterior was improved and information racks added to the bus <br />interior. Each bus was fitted with a drive cam which can record the interior and exterior of the <br />bus in the event of an incident. <br />33