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File Number: 20-256 <br />Increasingly, the shift in the door to door transportation industry away from taxis to TNCs (such as <br />Uber and Lyft) has made it increasingly difficult for the San Leandro Paratransit Program <br />members to rely on the Taxi Voucher Program. Accordingly, last year the City of Hayward <br />replaced the Taxi Voucher Program with an on-demand ride program utilizing a “concierge” <br />service that provides Uber and Lyft rides to paratransit members. A concierge organization <br />assists in assuring the specific paratransit needs of the requesting rider are met by Lyft and Uber. <br />Currently, 235 members of the FLEX RIDES Paratransit Program for FY 2020 qualify for FLEX <br />RIDES On-Demand. <br />Analysis <br />The goal of the FLEX RIDES On-Demand program is to deliver quality on-demand services to <br />San Leandro residents, including being on-time and providing proper customer service to riders. <br />Senior Services staff receives ongoing feedback from current riders regarding the satisfaction of <br />FLEX RIDES On-Demand service, as well as accepts feedback from yearly focus groups and <br />written surveys. <br />The current partnership with Hayward presents some challenges for San Leandro to meet the <br />demands of FLEX RIDES Paratransit members, accessibility to program data, and oversight of <br />program budget. As a result, staff is recommending the City enter into a service agreement with <br />GoGo Technologies, Inc. to provide San Leandro with the independence and flexibility to tailor the <br />FLEX RIDES On-Demand to meet the specific needs of our staff and community. <br />Fiscal Impacts and Budget Authority <br />The total compensation for this agreement shall not exceed $100,000, based on a <br />$3/member/month fee, $0.27 a minute (length of trip) fee for trip oversight by the consultant, and <br />the subsidized amount of $16 per ride. The compensation will be funded by voter-approved <br />Alameda County Measures B and BB. Appropriated funds for the Paratransit program are <br />included in the FY 2021 adopted budget, in accounts 150-36-001-5640 and 150-36-002-5640. <br />Projected Annual Cost for Consultant’s Fee per Minute in Vehicle $ 15,000 <br />Projected Annual Cost for Active Rider Fee $ 11,700 <br />Projected Annual Cost for Per Ride Subsidy $ 73,300 <br />Total for Projected Costs $100,000 <br />Staff is recommending City Council approve the appropriation of $100,000 from the Special <br />Revenue Fund 150 to the Paratransit operating accounts 150-36-001-5640 and <br />150-36-002-5640 for Fiscal Year 2020-21 to be ultimately funded by Measures B and BB. <br />PREPARED BY: Susan Criswell, Recreation Supervisor, Recreation and Human Services <br />Page 2 City of San Leandro Printed on 6/10/2020 <br />636