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- 19 - <br />CDBG Agreement with EDEN COUNCIL FOR HOPE AND OPPORTUNITY (ECHO HOUSING) – FY2020-2021 <br />EXHIBIT C <br /> <br />SAMPLE OF ORGANIZATIONS CLIENT SATISFACTION SURVEY <br /> <br />Surveys will be solicited by mail or email within a month of the case being closed. They <br />will be delivered to every bona fide Complainant. <br /> <br />1. Where did you hear about ECHO Housing? <br /> Friend/family Flyer Social media Website Other: <br /> <br />2. Are you satisfied with how your Counselor handled your inquiry? <br /> Yes No Somewhat <br /> <br />3. Did your Counselor resolve your issue competently? <br /> Yes No Somewhat <br /> <br />4. Was your issue resolved in a timely manner? <br /> Yes No Somewhat <br /> <br />5. Did your Counselor communicate in a clear manner? <br /> Yes No Somewhat <br /> <br />6. Did you feel confident in your Counselor’s ability to help you? <br /> Yes No Somewhat <br /> <br />7. Overall, did you feel that your Counselor was knowledgeable about your concern? <br /> Yes No Somewhat <br /> <br />8. Was your Counselor professional and courteous? <br /> Yes No Somewhat <br /> <br />9. How likely are you to recommend ECHO to a friend or colleague? <br /> Likely Not likely <br /> <br />10. Are you following ECHO Housing on social media or ECHO’s website? If so, check <br />below. <br /> Facebook Twitter Echofairhousing.org <br /> <br />Comments: <br /> <br /> <br /> <br />219