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<br />CDBG Subrecipient Agreement between City of San Leandro and July 1, 2020 <br />Asian Health Services for Mental Health Warmline Services – Exhibit A Page 2 of 3 <br /> <br /> <br />• Establish phone lines; develop and test operational protocols, and develop list of <br />community resources and referral partners. <br />• Hire and train staff. <br />• Develop and execute Warmline marketing strategy. <br />• Develop data collection and evaluation scheme. <br /> <br />Performance Measures for Implementation Phase <br />• 1,500 calls per year <br />• 5 % call abandonment rate <br />• 25 % of calls resulted in referral(s) <br />• 75 % callers believed call was helpful <br />• 25 % of callers would refer family member or friend to the service <br /> <br />Client Demographics <br />All callers will be asked demographic questions at the conclusion of each call: city of <br />residence, persons in house/household income, race/ethnicity, and household type. <br /> <br />TIMELINES <br /> <br />1st Quarter (July 2020) <br />• Establish phone lines; develop and test operational protocols, and develop list of <br />community resources and referral partners. <br />• Hire and train staff. <br />• Develop and execute Warmline marketing strategy. <br />• Develop data collection and evaluation scheme. <br /> <br />2nd Quarter and 3rd Quarter (August 2020 through March 2021) <br />• 1,500 calls per year <br />• 5 % call abandonment rate <br />• 25 % of calls resulted in referral(s) <br />• 75 % callers believed call was helpful <br />• 25 % of callers would refer family member or friend to the service <br /> <br />4th Quarter (April 2020 through June 2020) <br /> <br />• Evaluation report describing program challenges and successes and how to <br />scale up the program <br />• Operational performance metrics shown above <br /> <br />REPORTS AND MISCELLANEOUS <br /> <br />1. Agency must submit the City-provided Quarterly Reports within 15 days of the end of the <br />each quarter. The Quarterly Reports shall reflect the number of persons served, and shall also <br />include a narrative section. The reports shall be submitted even if there are no specific numbers to <br />report, and the narrative report should describe why no specific numbers are reported. <br /> <br />2. To ensure timely expenditure of HUD funds, Agency must submit monthly reimbursement <br />claims using the City's invoice or comparable form with documentation of claim including copies of <br />time sheets (denoting specific hours for CDBG work performed), payroll stubs, DE3 or employment <br />129