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<br /> <br />CDBG Subrecipient Agreement between City of San Leandro and July 1, 2020 to June 30, 2021 <br />Centro Legal de la Raza – Rental Assistance Program Exhibit C Page 1 of 1 <br />EXHIBIT C <br /> <br />CLIENT SATISFACTION SURVEY <br /> <br />Centro Legal uses the survey on the following page to assess client satisfaction and effectiveness <br />of our services. When we provide services in person, this survey is handed to clients at the <br />conclusion of services. Clients fill it out anonymously and put it in a box at our reception desk. We <br />are developing an alternative strategy for collecting satisfaction surveys from clients who receive <br />remote services, which is a need that has emerged with the Covid-19 pandemic. This strategy will <br />likely be based on a service that receives feedback from clients via SMS texts. <br /> <br /> <br />354