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EXHIBIT A <br />SCOPE OF WORK <br />Term of Contract: July 1, 2020 — June 30, 2021 <br />Agency: La Clinica de La Raza, Inc. <br />Address: P.O. Box <br />Oakland, CA 94623 <br />Contact Person: Laura Zepeda Torres, Planner <br />Phone: 510-535-2973 <br />Project Name: San Leandro Mental Health Warmline <br />PROJECT GOALS AND OBJECTIVES <br />The Warmline is a non -emergency resource for anyone in San Leandro seeking emotional support <br />and information/referral to community resources. Some concerns callers may share are challenges <br />with circumstances related to COVID-19. The Warmline will be staffed by trained Peer Specialists <br />with their own lived experiences of mental health challenges and recovery. This staff will be <br />supervised by an experienced licensed professional who will conduct call monitoring, support on <br />calls, and training. <br />MAJOR ACTIVITIES <br />Bilingual and bicultural staff will provide a wide range of services including psychoeducation, <br />stigma reduction, information and referral, and targeted care navigation. Peer Specialists will use <br />their lived experience and mental health training to connect with callers, educate callers on <br />navigating health/behavioral health care, and provide emotional support and referral. The Peer <br />Specialists will be supervised by a licensed mental health professional who can be available to <br />provide supervision, support on calls, and training as needed. <br />The telephone support will: <br />1. Assist callers will provide active listening and emotional support to strengthen their <br />personal coping strategies; <br />2. Alleviate immediate distress; and <br />3. Provide information/referral to other services. <br />Each call service is intended to be a single session although callers may make repeated calls. <br />Services will be provided in English and Spanish. <br />PERFORMANCE MEASURES <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br />Performance Measures for Pilot Phase <br />