Laserfiche WebLink
I *:/:11:3I r_1 <br />SCOPE OF WORK <br />Term of Contract: July 1, 2020 — June 30, 2021 <br />Agency: ASIAN HEALTH SERVICES] <br />Address: 101 8T" STREET, SUITE 100 <br />OAKLAND, CA 94607 <br />Contact Person: KAO SAECHAO, DIRECTOR SPECIALTY MENTAL HEALTH <br />Phone: 510- 735-3900 <br />Project Name: SAN LEANDRO MENTAL HEALTH WARMLINE <br />PROJECT GOALS AND OBJECTIVES <br />The Warm Line is a non -emergency resource for anyone in San Leandro seeking emotional <br />support and information/referral to community resources. Some concerns callers may share are <br />challenges with circumstances related to COVID-19. The Warm line will be staffed by trained <br />Mental Health Specialists with their own lived experiences of mental health challenges and <br />recovery. <br />MAJOR ACTIVITIES <br />Bilingual and bicultural staff will provide a wide range of services including psychoeducation, <br />stigma reduction, information and referral, and targeted care navigation. Mental Health Specialists <br />will use their lived experience and mental health training to connect with callers, educate callers on <br />navigating health/behavioral health care, and provide emotional support and referral. The Mental <br />Health Specialists will be supervised by a licensed mental health professional who can be available <br />to provide supervision, support on calls, and training as needed. <br />The telephone support will: <br />1. Assist callers will provide active listening and emotional support to strengthen their personal <br />coping strategies, <br />2. Alleviate immediate distress, and <br />3. Provide information/referral to other services. In addition, these calls will help inform our <br />understanding of community need. <br />Each call service is intended to be a single session although callers may make repeated calls. <br />Services will be provided in English, Cantonese and Mandarin. <br />PERFORMANCE MEASURES <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT <br />Performance Measures — Develoament Phase <br />CDBG Subrecipient Agreement between City of San Leandro and July 1, 2020 <br />Asian Health Services for Mental Health Warmline Services — Exhibit A Page 1 of 3 <br />