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8. The staff members at CALICO were friendly and pleasant. <br />9. After our visit at CALICO, I feel I know what to expect with the situation facing my <br />child and me. <br />10. CALICO staff provided me with resources to support my child and respond to his or <br />her needs in the days and weeks ahead. <br />Following these ten statements are open-ended questions, including "What did you <br />appreciate the most about your experience at CALICO? Was there anything that CALICO <br />staff could have done to better help you or your child? Is there anything else that you <br />would like to share with us about your experience at CALICO?" <br />