Reso 2020-096 CSA Invengo Technology Corp for New RFID at Library

Home

because an item has been removed that has not first been checked out. This session covers the data logger and how to view items that have alarmed the gates, along with people counter functionality and a brief overview of the people counter reports. • Mobile Scanning Unit — A look at all the functions of the Mobile Scanning unit including how to perform an inventory, how to import and export inventory files and other lists for searching, how to find items, how to create searchable lists, and the most ergonomic and safe way to scan items wherever they are situated in the stacks. The Invengo Technology Corp trainer will conduct staff training sessions for staff in group sizes convenient to the library, ensuring that staff coverage is sufficient in other areas of the library at all times. Detailed, easy to follow training manuals will be provided for each product. The manuals are free, and are downloadable in PDF format via the Invengo Technology Corp UserGroup Website. They contain informative and instructive diagrams, screenshots and photos, and are designed so that staff can refer back to items if and when required when working with the new equipment. Invengo Technology Corp will provide Technical Training specifically designated for the Information Technology Division staff. Invengo Technology Corp will also provide Technical Training on the Management console, intended for staff from both the Library and Information Technology Division who will act as system administrations, to include the following topics: • User access levels • Dashboard and monitoring the status of the equipment • Designing groups of equipment, branches, etc. • Configuration — changing the GUI, changing the workflows (transactions steps), changing advertisement screens, changing the SIP2 translations, individual product configuration, data and encoding standards, etc. • Reporting — how to produce reports, the different reports available, how to configure a reporting timeframe. • Troubleshooting, including when and how to lodge a Work Ticket for Invengo Technology Corp Support. A Training Survey is distributed to all participants in both training sessions at the end which is a quality assurance check and will be used to identify any gaps or issues with the training described above and to fill in any gaps in training for San Leandro Library staff and the City of San Leandro IT staff with additional training. Service & Support San Leandro Public Library shall be able to request service using a toll -free number and a web - based customer service portal provided by Invengo Technology Corp. Work Tickets are logged and are allocated a level of urgency. Work Tickets will be acknowledged within 1 (one) hour of logging. A Technical Support Officer (TSO) will either acknowledge an online ticket in the ticket itself or will telephone the Library directly. If a machine is experiencing downtime, it will be escalated to the top tier of urgency. Consulting Services Agreement between City of San Leandro and Last revised [6.11.2020] Invengo Technology Corp for a Library RFID System Exhibit A — Page 6 of 9