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DocuSign Envelope ID: A37B6882-9DC4-4354-8C91-CAA3EB6688AF ::1:11.1 1 r_1 SCOPE OF SERVICES The information below describes the most current status of the paratransit program. Depending on the funds available, and the cost of service, these parameters may be expanded or reduced. It is the desire of the City of San Leandro to maximize the level of service that can be provided for the fixed funds available. The Flex Shuttle service includes the Shuttle Bus. A. FLEX SHUTTLE BUS The Flex Shuttle service consists of (2) shuttle routes (North and South) within the CITY limits at key locations such as residential facilities, shopping, transit and community centers. The scheduled time points form two "one-way loops". Eligible walk-on passengers can access the shuttle at any shuttle stop. Deviated stops that are on the shuttle route can be accommodated for pick-up and drop-off. Passengers can also flag the vehicle to stop at any safe location along the route. (See attached Flex Shuttle Schedule and Flex Shuttle Route Map.) Shuttle stops and route may change within the contract period to meet demand. Changes will be made in consultation with the CONTRACTOR. The CITY shall be solely responsible for the identification, design, placement and maintenance of any fixed -stop locations. Service Area: Days of Operation: Hours of Operation: Holidays: Eligibility: Reservations: Fare: Accessibility: Number of Vehicles Capacity: North Route: South Route: Available Funding: City of San Leandro (incorporated City limits) Monday, Tuesday and Thursday 8:30 a.m. – 5:30 p.m. (no stop in service for lunch/breaks) Service does not operate on approximately 13 City holidays/year Disabled Adults (18+) and Seniors 50+ None required, walk-on passengers Free Lift Equipped Wheelchair Accessible (4) Buses (Each) 14-16 Ambulatory, 2-4 Wheelchair 10 Stops, 45 Minute Loop (can change) 10 Stops, 50 Minute Loop (can change) Measure BBB Base Grant (TBA) Deviated stops that are close to the shuttle route can be accommodated for pick-up and drop-off. The service began as a deviated -route service, allowing the shuttle to deviate off the route for scheduled pick-up and drop-offs and then return to the scheduled time points. Although the service has since been modified to a more traditional fixed -route shuttle, we have found that we have some capacity to deviate off the fixed route. It is the City's desire to maintain this capability. Non -Professional Services Agreement between July 1, 2020 City of San Leandro and MV Transportation, Inc.—Exhibit A Page 1 of 14