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DocuSign Envelope ID: A37B6882-9DC4-4354-8C91-CAA3EB6688AF • Hiring, training, testing and supervision of all operating and administrative staff including bus operators, dispatch and office staff, mechanics and vehicle service staff. • Assist with the distribution and collection of survey forms and other associated materials. • Display signage on all vehicles used to provide service under this contract as specified by the CITY. • Operation of in-service vehicles according to the schedules and scheduling parameters approved by the CITY. • Supply, maintenance and fueling of all vehicles in accordance with specified CITY requirements. • Service monitoring, complaint investigation and road supervision. • Maintain daily dispatch records of all completed trips and maintain total daily boardings by scheduled trip, including a breakdown of boardings by persons using a wheelchair. (See Data Collection and Reporting for details.) • Preparation of monthly management reports according to CITY requirements. • Provide CITY with input on scheduling, service planning and policy issues. Provide feedback on bus stop and route changes. G. FACILITY LOCATION The CONTRACTOR will be responsible for providing and maintaining a facility to adequately accommodate all operational requirements for the CITY service. The facility could be an integrated facility within San Leandro or the communities immediately bordering San Leandro. The facility location is subject to CITY approval based on easy access to the Flex Shuttle service area. H. CUSTOMER SERVICE The CONTRACTOR will provide staff coverage between 8:00 a.m. and 5:00 p.m. Monday through Friday to provide reservation services, dispatch, record customer comments and complaints and provide general information to the public. These can be shared staffpositions with responsibilities for other regional services operated by the CONTRACTOR. I. COMPUTER, TELEPHONE SYSTEM AND DISPATCH CENTER The CONTRACTOR will maintain a telephone system, Internet access with an e-mail address, and a FAX capability to facilitate communication between the CONTRACTOR and the CITY, and the CONTRACTOR and the public. The CONTRACTOR'S computer system must be capable of communicating with the CITY'S computers to receive timely and accurate billing and program data. The CONTRACTOR must dedicate enough staff and rotation telephone lines to ensure that calls are answered promptly. The telephone system must have the capability to queue calls in the order received and a TDD capability for general administrative communication and Non -Professional Services Agreement between July 1, 2020 City of San Leandro and MV Transportation, Inc.—Exhibit A Page 5 of 14