NPSA GoGo 2020-2021 07152020) - Laserfiche WebLink

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DocuSign Envelope ID: B9566915-689D-417D-A6CB-3E8D460FC7A4 FLEX RIDES On Demand Eligibility: • San Leandro Resident – Must live within the incorporated City limits. (CITY will determine eligibility) • 70 years old or older, or 18 years or older and East Bay Paratransit Certified B. CURRENT OPERATIONAL STATISTICS Number of Registered Program Participants • Approximately 235 Registered Riders Service Area: Alameda Dublin Newark San Lorenzo Ashland Fremont Oakland San Ramon Castro Valley Hayward Pleasanton Union City Cherryland Livermore San Leandro • 5 days per week, Monday through Friday • Approximately 13 holiday (non -service) days per year • Service on holidays is coordinated with CONTRACTOR in advance • Actual days of operation could change based on demand Hours of Operation 8:15 a.m. to 5:30 p.m. Productivity – Average Number of Rides/Month It is the goal of the program to maintain or increase the current high level of productivity for the FLEX RIDES On Demand Service. • Current Average # of trips/month: 305 one-way trips FY 2020-2021 Estimates: • 325/month C. ADJUSTMENTS TO SERVICE The CITY and the CONTRACTOR may develop other service components or make adjustments to the service as needs are identified and as resources allow. The CITY expects to work closely with the CONTRACTOR on such modifications in order to provide efficient and responsive service. No operational changes that affect trip -scheduling, hours of operation, response time or any other characteristic of the service can be made by the CONTRACTOR without the prior written approval of the CITY. IMPORTANT: FLEX is an evolving service and the CONTRACTOR must be flexible and willing to problem solve to modify the service to meet demand and maximize ridership. Non -Professional Services Agreement between July 1, 2020 City of San Leandro and GoGo Technology, Inc.— Exhibit A Page 3 of 3