CSA Ethosoft 09252020 - Laserfiche WebLink

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Consulting Services Agreement between City of San Leandro and Last revised June 26, 2020 Ethosoft, Inc. for Laboratory Information Man agement System Exhibit A – Page 2 of 10 Phase II: Project Requirements / Data Gathering -- Once the project organization is complete, Ethosoft conducts a project data gathering phase. Ethosoft’s implementation specialist will spend three days on -site to gather information and to understand the customer’s processes, workflows, customizations requirements, instrument integration, reports, and integration with any external software programs. The City should be prepared to have staff available that week to meet with the implementation specialist and answer any questions that are asked. Phase III: Requirements Analysis – After gathering the data, Ethosoft will review and document the information gathered in phase II and devise the strategy to configure X -LIMS to meet the City’s needs. Phase IV: System Configuration – In this phase, Ethosoft will configure the data for the City to ease implementation. Ethosoft differs from other LIMS vendors in this respect by actually performing the initial configuration of data for the customer according to the data gathered in Phase II. Our philosophy is to provide the customer with a 95% out of the box ready solution after configuration where the customer will be trained on an X-LIMS system that contains their workflows, tests, limits, and sample locations. In addition, the reports and data imports/exports and custom code constructs are configured for the system during this phase. The configuration will be reviewed by setting up a secure web site on Ethosoft’s server that only the City can access remotely via the internet. Once the data is configured, Ethosoft conducts several interactive web sessions (schedule to be determined by the City’s workload) with the system administrator(s) and lab section managers to review the configuration. This serves to make the City’s employees part of the process and to give them experience with the system before any formal training takes place. Phase V: Validation Test Planning – In this phase, based on the configured workflows and configured data, Ethosoft will work with the City so that they can draft validation test plans for rev iew. It is the responsibility of the City to create the validation test plans. Once the plans are approved, the configured system is then ready to be installed so that testing may begin. Cut over and Go-live planning is done during this phase as well. Phase VI: Installation and Training – Once the validation plan has been approved by the City, Ethosoft will install the configured X-LIMS product on the Cloud server. Once the installation is complete, Ethosoft comes onsite and the implementation specialist trains the administrators and end users on the system that has been configured for their use. The City will need to allocate space for the training sessions. We have found that such a situation facilitates training as the end users will be logging in samples with familiar tests, workflows, sample locations and schedules. Phase VII: Validation Testing – The City will perform validation testing during this phase according to the scenarios defined in the validation test plan with the identified staff. Issues are reported to Ethosoft and will be tracked with a case number. Once the testing is complete and any outstanding issues are resolved, the City signs off on the validation testing and the system goes live. Ethosoft implementation staff will require desks/workspace and an internet connection for all onsite work. B. Ethosoft Responsibilities and Project Plan DocuSign Envelope ID: 0FAAC8A1-7B66-41D1-8DBF-9ED853BC0612