Reso 2020-152 West SL Shuttle Bus Improv Dist Annual Report

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WEST SAN LEANDRO SHUTTLE BUSINESS IMPROVEMENT DISTRICT ANNUAL REPORT FV 2020-21 BID Renewal and Service Expansion In 2015, the Business Improvement District was re -authorized for 15-years and the LINKS service area was expanded. When the BID was renewed, the service was expanded providing more frequent service with shorter wait times, shorter round-trip rides and connections to businesses that previously could not access LINKS. BID fees are collected through the City's business license process and the BID funds approximately one- half of the LIMOS service. Summary of Annual Activities FY 2015-16 — The SLTMO focused on getting the expanded service up and running smoothly and updating the LINKS branding with new signage, brochure and website. Bus benches and new signs were installed. FY 2016-17 — The SLTMO focused on stabilizing LINKS funding by applying for grants and renewing service contracts with Kaiser Permanente and Marina Square Shopping Center. LINKS received a five year $1.02 M Measure BB grant which helped to stabilize funding for the next several years. FY 2017-18 — The SLTMO focused on further enhancing the service through the installation of Nextbus technology. Using a mobile app, Nextbus allows riders to find real time arrival predictions for nearby stops instantly, find stops and vehicles on a map, get walking directions and set alerts for favorite stops and times. Nextbus also provides useful administrative reports including on -time performance and passenger count information. The installation of Nextbus required updating the website, brochure and all written material, new bus stop signs and outreach to riders. Google translate and transportation resources were also added to the website further increasing accessibility to riders. FY 2018-19 -- SLTMO continued its focus on improved performance and rider experience, replacing the LINKS fleet with four new buses. The exterior bus branding was updated, signage on the bus exterior was improved and information racks added to the bus interior. Each bus was fitted with a drive cam which can record the interior and exterior of the bus in the event of an incident. 2019-20 Activities Over the last year, SLTMO staff worked with BART in preparation for the Bus Rapid Transit service. All shuttle stops were moved to San Leandro Blvd during construction and we are continuing to work with BART to ensure that the LINKS Shuttle secures a suitable permanent shuttle stop. Planned promotional activities were put on hold with the arrival of Covid-19. The SLTMO implemented safety protocols allowing the shuttle to continue to operate on its normal schedule. Buses are sanitized daily, the driver and riders must wear a mask, social distancing is enforced by limiting the number of available seats. A clear driver shield has been installed on the buses between the driver and the bus entrance to protect drivers and riders. Covid updates are posted on the buses, website and Nextbus app. Riders have been complying with face mask and other Covid protocals and there have been no serious problems. In June, the LINKS service was impacted by large crowds gathering in the vicinity of the Westgate Parkway entrance to the MV Transportation facility. MV was in constant communication with the SLTMO and San Leandro Police Department. SLPD officers patrolled the area on a regular basis. No 0®