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<br />Consulting Services Agreement between City of San Leandro and Last revised May 5, 2021 <br />CSG Consultants for Staff Augmentation Services Exhibit A – Page 1 of 1 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br /> <br />CSG will provide, as requested, one or more professional Code Enforce ment Officers to augment and <br />supplement the existing City of San Leandro Code Enforcement Division. The augmentation will be <br />undertaken immediately and continue in conjunction with the Agreement For Services. <br /> <br />CSG inspectors will review the existing workload in consultation with the Principal Planner and the Code <br />Enforcement Supervisor. The primary objective will be to maintain and resolve current and incoming <br />service requests and to supplement staffing and case management for the Code Enforcement Division <br />while a recruitment is underway. <br /> <br />CSG inspectors will use their skills to successfully communicate with all stakeholders and resolve each <br />case in an appropriate manner. Cases will be reviewed and handled in priority fashion with Health and <br />Safety cases in priority, as well as urgent requests from City staff and Elected Officials. <br /> <br />Higher priority cases will be assigned an immediate response, including a field visit in most cases while <br />lower priority case responses may be assigned a longer response time. Not ices will be issued for most <br />cases with some, less urgent cases being handled through telephone or e -mail response. <br /> <br />Services provided by CSG staff will mirror existing staff in protocol, including an approach with a kind and <br />compassionate yet firm approach focused on voluntary compliance. <br /> <br /> <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: 94580F36-0C7B-483D-A5BD-1054797D4E86