Reso 2021-148 West SL BID FY 21-22

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WEST SAN LEANDRO SHUTTLE BUSINESS IMPROVEMENT DISTRICT ANNUAL REPORT FY 2021-22 BID Renewal and Service Expansion In 2015, the Business Improvement District was re -authorized for 15-years. When the BID was renewed, the service area was expanded providing more frequent service with shorter wait times, shorter round-trip rides and connections to businesses that previously could not access LINKS. BID fees are collected through the City's business license process and the BID funds approximately one-half of the LINKS service. Summary of Annual Activities FY 2015-16 — The SLTMO focused on getting the expanded service up and running smoothly and updating the LINKS branding with new signage, brochure and website. Bus benches and new signs were installed. FY 2016-17 — The SLTMO focused on stabilizing LINKS funding by applying for grants and renewing service contracts with Kaiser Permanente and Marina Square Shopping Center. LINKS received a five year $1.02 M Measure BB grant which helped to stabilize funding for the next several years. FY 2017-18 — The SLTMO focused on further enhancing the service through the installation of Nextbus technology. Using a mobile app, Nextbus allows riders to find real time arrival predictions for nearby stops instantly, find stops and vehicles on a map, get walking directions and set alerts for favorite stops and times. Nextbus also provides useful administrative reports including on -time performance and passenger count information. Google translate and transportation resources were also added to the website further increasing accessibility to riders. FY 2018-19 — The SLTMO continued its focus on improved performance and rider experience, replacing the LINKS fleet with four new buses. The exterior bus branding was updated, signage on the bus exterior was improved and information racks added to the bus interior. Each bus was fitted with a drive cam which can record the interior and exterior of the bus in the event of an incident. FY 2019-20 - The SLTMO focused on continuing service reliability, securing grants and responding to the Covid-19 pandemic. The SLTMO implemented a variety of safety protocols allowing the shuttle to continue to operate on its normal schedule during the uncertainty of the pandemic. 2020-21 Activities Over the last year, the SLTMO focused on providing reliable transportation to LINKS riders during the Covid-19 pandemic. Following safety protocols, LINKS continued to operate on its normal schedule with social distancing, bus sanitation and mask requirements. Clear driver shields were installed on the buses to protect drivers and riders. Covid updates are posted on the buses, website and Nextbus app. 41Pug*e