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EXHIBIT C <br /> <br />CLIENT SATISFACTION SURVEY <br />After completion of a project an RTO Staff Member will mail a Client Satisfaction Survey to the Property <br />Owner/ Manager and Tenant to be filled out. The Client Satisfaction Survey will be kept in the Property <br />file. <br />CLIENT SATISFACTION SURVEY <br />To help us continually improve the quality of services we provide our clients, we utilize this brief <br />form to help us identify where we could make improvements. <br />Please choose the response that best expresses your feelings about the San Leandro ERAP Property <br />Lead-based Paint Assessment and Remediation, Rebuilding Together Oakland|East Bay <br />Organization and the contractor’s work. Thank you very much for your time. <br />Thank you very much for your time. <br />Name: __________________________________________ <br />Address: ____________________________, San Leandro, CA 1.The services provided by this program met my needs. <br />Strongly Agree Comments: <br />Agree <br />Neutral <br />Disagree <br />Strongly Disagree <br />2. The Contractor provided product or service that conformed to contract requirements, specifications & <br />standards of good workmanship. <br />Strongly Agree Comments: <br />Agree <br />Neutral <br />Disagree <br />Strongly Disagree <br />3.The Contractor utilized personnel that were appropriate to the effort performed. <br />Strongly Agree Comments: <br />Agree <br />Neutral <br />Disagree <br />Strongly Disagree <br />4. The RTO | EB Staff was helpful, respectful and met my expectation. <br />Strongly Agree Comments: <br />Agree <br />Neutral <br />Disagree <br />Strongly Disagree <br />361