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File Number: 21-769 making more services available online, improvements to workflow assignments, and enhanced and redesigned reporting functions, among other improvements. Analysis In 2020 staff solicited competitive bids to identify a consultant for Accela services. Five firms responded, including: Visionary Integration Professionals, LLC , [s]Cube, Accela Professional Services, Gray Quarter, and Etech. Given its deep expertise in Accela and GIS software, track record of success, and strong references, Visionary Integration Professionals, LLC was selected. Several areas of need were identified in the final needs assessment report, completed in September 2020. The following improvements and enhancements were identified: ·Setup new record types for all modules, including forms and data conversion ·Update records with new custom fields, workflows and scripts ·Configuring GIS access within Accela ·Update Scripts to new Accela standard ·Update and create new reports ·Configure Communication Manager for automated emails ·Configure ACA to allow for full online submissions of applications, particularly for building permits. These improvements will lead to greater efficiencies in the way the City processes permits, thereby boosting staff productivity and increasing the volume of permits that can be handled, which has a direct impact on City revenue generated by the permitting process. In addition, these digital transformations will make the permitting process available online, increasing customer satisfaction. This will also have the effect of making the City’s permitting processes available even in times of physical office closures, such as the shelter in place orders during the COVID-19 pandemic or future emergencies. As such, these improvements align with the City’s overall disaster preparedness goals. In order to best implement these improvements, staff developed a Master Services Agreement (“MSA”). The MSA is not a commitment for a specific project or piece of work. Instead, VIP and the City will jointly develop and agree to separate Statements of Work (“SOW”), which will be incorporated into the MSA, for each specific project related to this MSA. Each SOW will have a defined scope, deliverables, tasks, timeline, and budget. For each fully executed SOW, the City will issue a separate Purchase Order (“PO”) for the agreed upon amount. The maximum amount of the MSA is $600,000 meaning that the combined amount of all SOWs executed under this MSA cannot exceed $600,000. Staff developed the first SOW (SOW #1) and it is included with this Staff Report and Resolution. The total value for SOW #1 is $63,820.00. Future SOWs will be funded through a mix of IT Fund Balance and General Fund sources, which can be appropriated through the budget adjustment process. In addition, Staff is evaluating the Technology Fee that is applied to City issued permits in relation to funding technology improvements, such as this. Given this project will be an extension of the original competitively bid project, it is necessary for Page 2 City of San Leandro Printed on 12/30/2021 430