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<br />Consulting Services MSA between City of San Leandro and Last revised 11/17/2021 <br />VIP for Accela Improvements Exhibit A – Page 5 of 6 <br />REIMBURSEMENT) of the Agreement: <br />____________________________________________________________________________________ <br />VIP’s total reimbursable expenses under this SOW shall not exceed $_______________. <br /> <br /> <If Vendor will not be reimbursed for expenses, use below language.> <br />The Fees are inclusive of all expenses. VIP shall bear all out-of-pocket expenses or any other costs <br />related to the performance of Services pursuant to this Agreement and shall not seek reimbursement of <br />such expenses from City. <br /> <br />5.3 Invoices <br />Invoices shall be submitted and paid in accordance with the Agreement. <br />5.4 Maximum Amount of Compensation <br />VIP’s total compensation for all Services performed and Deliverables delivered under this SOW, <br />including all Fees and expenses, shall not exceed ______________________ Dollars ($_________), <br />except by an amendment to this SOW signed by both parties. <br /> <br />6. PERFORMANCE MEASURES <br /><If Vendor is providing ongoing services rather than project deliverables, City should put a Performance <br />Measures provision in place. A Performance Measures provision specifies minimum levels of Vendor <br />performance and mandates penalties for performance below those minimum levels. It also describes <br />measurement periods and methods, ways for calculating penalties and, in some cases, lays out a <br />mechanism for the Vendor to ‘earn back’ assessed penalties by providing superior performance in a <br />subsequent measurement period. Performance Measures provisions are essential for all Statements of <br />Work for ongoing services and may also be useful for other types of SOWs like business process <br />outsourcing.> <br />In the event that VIP fails to meet its performance measures under this SOW as described below, Fees will <br />be reduced in accordance with the below table: <br /> <br />Performance <br />Measure <br />Target Service <br />Level Intolerance Level Fee Adjustment <br />Examples: Expected <br />turnaround time, <br />accuracy, quality, <br />frequency, etc with <br />defined measurement. <br />>=X% or <=Y% <X% or >Y% <br />Z% reduced <br />from invoice if <br />two (2) <br />consecutive <br />months or more <br />below target <br />456