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File Number: 22-322 service, as well as accepts feedback from focus groups and written surveys. Staff also communicates with MV staff regularly to ensure proper service. The FLEX RIDES Paratransit Expansion Plan completed by consultant Nelson Nygaard in February 2020 included several significant findings regarding the decline of the FLEX Shuttle ridership. Staff reviewed the findings and recommendations for the Expansion Plan and contracted with consultant Nelson Nygaard to assist in implementation of service changes during FYs 2020-2021 and 2021-2022. The original Non-Professional Services Agreement incorporated the following assumptions: ·Replacement of two 2008 model year vehicles with 2021 model year vehicles and repurposing two 2012-2013 model year vehicles to increase fleet to four vehicles total ·Rebranding fleet vehicles with updated service logo ·Reconfiguring service days/hours from Monday - Friday, 9:00am - 5:00pm to Mondays, Tuesdays and Thursdays, 8:30 a.m. - 5:30 p.m. ·Implementation of dual bi-directional loops to reduce trip times. ·Updating routes to incorporate destinations most frequently requested by stakeholders Implementation of the FLEX RIDES Paratransit Expansion was initially scheduled for October 2020. However, the pandemic significantly impacted this timeline, resulting in significant delays for delivery of new vehicles. Implementation of initial service and route changes began in July 2021, new vehicles were put into service September 2021, and subsequent route changes and program monitoring efforts including extensive customer surveys were completed March 2022. FLEX RIDES membership for FY 2021-2022 increased by 91% from FY 2020-2021. Due to the cyclical nature of pandemic surges monthly ridership figures have fluctuated, making it difficult to fully assess the overall impact of service changes. FLEX RIDES survey participants had a positive response to the service changes. Analysis Staff recommend a one-year extension to the existing Non-Professional Service Agreement in the amount of $604,582.89 as it permits continuity of an essential service that has undergone several significant changes and upgrades during the initial Agreement. The amount of funding for FY 2022-2023 additionally provides for the installation and implementation of TripShot, a Computer-Aided Dispatch / Automatic Vehicle Location (CAD/AVL) application that will provide significant improvements to staff’s ability to monitor on-time performance and ridership. This will result in less staff time spent on monitoring and facilitate more accurate data analysis. TripShot will also improve passenger service, as it allows riders and/or their loved ones to monitor shuttle vehicle locations in real time and provides them with trip planning capabilities. Current Agency Policies Support and implement programs, activities and strengthen communication that enhances the quality of life and wellness, celebrates the arts and diversity and promotes civic pride. Page 2 City of San Leandro Printed on 6/1/2022