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(c) General Employment Provisions Relating to Handicap/Disability Discrimination. No qualified individual with a handicap or disability shall, solely on the basis of such handicap or disability, be subjected to discrimination in employment by subcontractor. (d) Reports. Contractor shall provide such reports and/or documents to City demonstrating compliance with the terms hereof. 11. STANDARD OF PERFORMANCE: Claims Administrator shall perform all services required pursuant to this Agreement in the manner and according to the standards observed by a competent practitioner of the profession in which Claims Administrator is engaged in the geographical area in which Claims Administrator practices its profession. All instruments of service of whatsoever nature which Claims Administrator delivers to City pursuant to this Agreement shall be prepared in a substantial, first class and professional manner and conform to the standards of quality normally observed by a person practicing in Claims Administrator's profession. 12. REPORTS: All original reports, documents and claims data of every kind or description that are prepared in whole or part by or for Claims Administrator in connection with this Agreement shall be City's property. All such records shall be held in strictest confidence by Claims Administrator. No report, information nor other data given to or prepared or assembled by Claims Administrator pursuant to this Agreement shall be made available to any individual or organization by Claims Administrator without prior approval by City. 13. RECORDS: Claims Administrator shall maintain complete and accurate records with respect to sales, costs, expenses, receipts and other such information required by City that relate to the performance of services under this Agreement. Claims Administrator shall maintain adequate records of services provided in sufficient detail to permit an evaluation of services. All such records shall be maintained in accordance with generally accepted accounting principles and shall be clearly identified and readily accessible. Claims Administrator shall provide free access to the representatives of City or its designees at all proper times to such books and records, and give City the right to examine and audit same, and to make transcripts therefrom as necessary, and to allow inspection of all work, data, documents, proceedings and activities related to this Agreement. Such records, together with supporting documents, shall be kept separate from other documents and records and shall be maintained for a period of three (3) year after the receipt of final payment. 14. HOLD HARMLESS AND RESPONSIBILITY OF CLAIMS ADMINISTRATORS: Claims Administrator shall take all responsibility for the work, shall bear all losses and damages directly or indirectly resulting to him, to any subcontractor, to the City, to City City of San Leandro Standard Contractual Services Agreement 5/29/97 AGRE\STANDARD.DOC 262