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4. Updated case analysis summaries will be completed and placed in any indemnity file at least every thirty (30) days after completion of the initial summary unless an extended diary up to ninety (90) days is warranted. This will include any and all information that related to the direction and value of the case, as well as further work to be done and target day for completion. 5. All phone conversations, discussions and meetings held on the case will be clearly documented in each file. 6. The diary schedule will be clearly evidenced on the file. 1. Within three (3) working days of receipt of the First Report, contact will be made with the member agency in order to determine if compensability is to be acknowledged or questioned when not self-evident on City's report. 2. On all questionable indemnity cases, informative statements will be obtained from anyone who may have knowledge of the injury, including the claimant, witnesses and supervisor within thirty (30) calendar days of receipt of the First Report, unless the file reflects a reasonable explanation for a delay in obtaining same. 3. The medical facility will be contacted prior to making the initial indemnity payment to establish the extent of injury, length of disability, and casual relationship of the injury to the job or alleged work -related incident. 4. A medical report will be requested within twenty (20) days of the first day of lost time and as often as needed thereafter to justify continuing indemnity payments. 5. Personal contact on non -litigated indemnity cases will be maintained with the injured employee on a periodic, ongoing basis (initial, within three (3) days of receipt of First Report and follow-up within every thirty (30) days thereafter until return to work to control their medical progress and timely return to work. 6. Where the length of disability is questioned and upon prior approval by the City, a field activity check/surveillance will be conducted on the injured employee in order to determine if there is any work capability. All investigations will be coordinated with appropriate employer personnel on a case -by -case basis. 7. Where medical evaluation is questioned, an independent medical examination will be scheduled with a qualified physician, providing the physician any relevant medical and job City of San Leandro Standard Contractual Services Agreement 5/29/97 AGRE\STANDARD.DOC 248