Reso 2002-156 to 160 - Laserfiche WebLink

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said change. The Agency shall set forth in the notification an Agency telephone number for customer inquiries regarding said change. It is understood and agreed that the District will not explain or respond to customer inquiries about the Agency's sewer service charges, or changes thereto, and will only inform customers that the charges correctly reflect the expressed request of the Agency. Customers shall be directed to the Agency for further clarification of said charges. It is further understood and agreed that the District will not produce or provide information for the production of mailing labels to be used by the Agency for the notification of sewer service charge changes or for any other use by the Agency. 2.08 Public Statements. Agency expressly agrees that it shall not make, and shall not permit to be made by its employees, officers, agents or representatives, disparaging or false statements about the billing and collection services provided by the District pursuant to this Agreement. Agency agrees to inform its employees, officers, agents and representatives about the requirements of this paragraph. Failure to abide by this provision shall entitle the District to terminate this Agreement upon fifteen (15) days written notice to the Agency. 2.09 Identification of Services to be Included for the Aaencv's Charge. Upon execution of this Agreement the Agency shall submit to the District a detailed map of its service territory. A revised map shall be submitted not later than fifteen (15) days after any subsequent modification of the Agency's territory. Said maps shall clearly show, by individual address, which services are to be included for sewer service charges.