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Information Technology Division <br />2018 Accomplishments <br />► Fiber Optic Master Plan & Smart City Strategy adopted <br />► Public Wi-Fi expanded to several City Parks <br />► Small Cell agreement finalized with ExteNet Systems��/• <br />P. Disaster Recovery System built for Police Dept. servers ;� < <br />► GIS tools built for Public Works, FEMA Maps + online maps •. ' —�. <br />► Cybersecurity enhancements implemented % . <br />► Voicemail system upgraded \ <br />► 1,119 Central Services requests completed <br />► 2,772 IT Helpdesk tickets completed (2018) <br />P. 97.92% Average Satisfaction Rating for IT + CS Services for 2018 <br />Human Resources Division <br />2018 Accomplishments <br />► Completed 84 recruitments and processed over 3,700 applications <br />► Changed insurance carriers for City's life and disability insurance, resulting in lower premiums <br />& better customer service to disabled employees <br />► Continued comprehensive update of City personnel policies and procedures <br />► Successfully executed annual employee BBQ, employee recognition programs and events, <br />benefits fair, and Take your Sons and Daughters to Work event <br />► Implemented online employee performance evaluation process for centralized <br />management of feedback, goals and reviews <br />5 <br />G1 <br />