NPSA MV Transportation 07012022 - Laserfiche WebLink

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Non-Professional Services Agreement between July 1, 2020 City of San Leandro and MV Transportation, Inc.—Exhibit A Page 11 of 14 The CONTRACTOR will be responsible for the design and production of complaint investigation report forms (final design is subject to CITY approval), for the maintenance of a complaint log and the submission of a monthly complaint status summary report. Q. DATA COLLECTION AND REPORTING The CONTRACTOR will collect and maintain all operating and performance data required by the CITY. All reports and/or background data will be certified by the CONTRACTOR to be accurate. The CONTRACTOR shall collect and maintain completed daily driver manifests and dispatch logs. These will provide the base data for the monthly and annual perfo rmance and operating reports, fare box reconciliation, and monthly CONTRACTOR billings. The CONTRACTOR will maintain a set of completed, readable driver manifests and dispatch logs for a period of three (3) years, and upon request be made available to the CITY for planning and auditing purposes. CONTRACTOR shall submit monthly reports to the CITY. CONTRACTOR shall have the ability to transmit statistical reports via e-mail in a format that allows CITY to manipulate data as needed for reporting and operational purposes. CONTRACTOR will be asked to collect and report data in format as required by ACTC and may be asked to collect further data as required by ACTC. Such reporting may include financial records related to the delivery of services, and operating service statistics. The CONTRACTOR must be prepared to provide operating statistics that include, but are not limited to, the following applicable data sought by ACTC: 1. Individual trips provided to ambulatory passengers 2. Individual trips provided to non-ambulatory passengers 3. Other specified trips provided. 4. Attendants riding along on trips provided. 5. Companions riding along on trips provided. 6. Trips provided on behalf of other paratransit programs by the CITY. 7. Vehicle revenue hours for trips provided under this AGREEMENT. 8. Vehicle miles for trips provided under this AGREEMENT. 9. Number and percent of contractor No -Shows. 10. Percent of early, late and on-time scheduled stops. 11. Percent trips over the “ride-time” standard 12. Average ride-time 13. Number of vehicle/property damage occurrences only 14. Number of personal injury occurrences only 15. Number of vehicle/property damage and personal injury occurrences. 16. Total accidents and incidents. 17. Vehicle miles per accident/incident 18. Passenger trips per accident/incident DocuSign Envelope ID: A37B6882-9DC4-4354-8C91-CAA3EB6688AFDocuSign Envelope ID: 491C5DC0-B5DA-4BEA-95CD-1735F27E3B28