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6 OPERATIONAL PLAN Consultant is proposing an innovative and proven operational approach for enforcement services to the City of San Leandro. Their solution not only meets the current requirements and goals but puts in place a foundation that the City will capitalize from now and in the future. Approach to Scope of Work Consultant understands the City’s objectives in their approach to parking enforcement. Consultant’s commitment to the City of San Leandro, its stakeholder and residents is to build upon the program that was instituted in July of 2019. Having successfully transitioned many parking enforcement programs, many being first time outsourced, we have proven methods and resources to build and foster a program focused on compliance and customer service. Many communities the Consultant serves face the same dilemmas regarding parking or lack thereof because of inconsistent enforcement in the busy central business districts and within residential permit districts. METHODOLODY & PROPOSED APPROACH To meet the objectives of the City of San Leandro, it is Consultant’s commitment to provide a knowledgeable, well-trained, and motivated team focused on a balanced approach of fair and consistent parking enforcement. Consultant commits to providing professional and ethical parking enforcement services with the goal of improving the overall safety and quality of life for citizens, visitors, and businesses in the city. Consultant has taken the time to develop and refine best practices for every detail related to the delivery of their services. Consultant will make a crucial, noticeable difference by offering better processes with a proactive management style and through a comprehensive employee screening, onboarding, and training process. These capabilities come only through experience, knowledge, forethought, practice, and discipline. The highlighted areas of this section further illustrate their approach to organizing and delivering the parking enforcement services desired by the City and the ways in which Consultant differentiates from their competitors and deliver higher quality. A detailed plan on how Consultant will monitor each service level is outlined later in this section. The City of San Leandro identified the primary enforcement responsibilities to include enforcement of the business district and surrounding areas for paid parking, time limit restriction, and other types of illegal parking. Additional essential duties include responding to parking complaints such as blocked driveways, and other duties as assigned. Consultant recognizes that the enforcement of San Leandro Municipal Code and California Vehicle Code regulations related to on - and off-street parking addresses conditions that affect the City’s more than 91,000 residents, businesses, and visitors. Fair, equitable, and consistent enforcement of these regulations helps to improve quality of life within this beautiful city. It is important that City streets are not used for long term parking, taking up much needed parking for residents and businesses. These conditions also invite crimes of opportunity such as thefts of property from DocuSign Envelope ID: 6B201A9F-1A3F-4388-A808-5A345DDB0A1C