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<br />Housing Division Evaluation Reports <br />July 2018 to June 2022 <br />Part IV: Summary Data <br /> <br />Page 5 of 13 <br />IV. Housing Division Summary Data of Phone Inquiries <br />Table 4 <br />FY 2018-2019 FY 2019-2020 FY 2020-2021# FY 2021-2022# <br />Total <br />Inquiries* % of Total Total <br />Inquiries* % of Total Total <br />Inquiries* % of Total Total <br />Inquiries* % of Total <br />Total Inquiries 745 - 797 - 664 - 573 - <br />Affordable <br />Housing 77 10% 53 7% 40 6% 59 10% <br />Code Enforcement 27 4% 57 7% 35 5% 28 5% <br />Eviction <br />Moratorium - - 36 5% 100 15% 70 12% <br />Fair Housing 3 <1% 3 <1% 2 <1% 2 <1% <br />First Time <br />Homebuyer <br />Program <br />32 4% 20 3% 36 5% 13 2% <br />Housing <br />Rehabilitation <br />Program <br />42 6% 29 4% 24 4% 11 2% <br />Inclusionary/BMR <br />Units 5 1% 15 2% 3 <1% 5 1% <br />Loans - - 3 <1% 2 <1% 0 <1% <br />Mobile Home Park 73 10% 103 13% 13 2% 49 9% <br />Regulated 4 1% 29 4% 17 3% 7 1% <br />Rent Review <br />Ordinance (RRB) 132 18% 115 14% 58 9% 51 9% <br />Rental Assistance - - 5 1% 90 14% 52 9% <br />Tenant Relocation <br />Assistance 163 22% 144 18% 48 7% 26 5% <br />Tenant/Landlord 149 20% 138 17% 148 22% 152 27% <br />Other request 38 5% 44 6% 30 6% 42 7% <br />Legal - - 2 <1% 3 1% 6 1% <br />#Note that the data from FY 2020-22 is lower than prior years for 2 reasons: 1) there were constraints to data collection during the pandemic, and 2) starting in 2020-2021 staff hired outside <br />consultants (Centro Legal de la Raza & ECHO Housing) to assist with housing-related inquiries and the case reporting is not as detailed as City’s record keeping. <br />